Dear letmecount123

Thank you so much for taking the time to review the Griz Inn. We are happy to hear that you enjoyed many elements of your stay such as the suite amenities, hot tub and location, but we are also very sorry that your overall experience did not meet your expectations.

We regularly share guest comments with our staff as we believe it is important for our guest services team to empathize with our guests when challenges occur. These reviews are always very helpful for us to understand what areas we may need to address to make for the best possible guest experience.

In particular, we would like to point out the constructive actions we have undertaken based on your feedback:

Firstly, although we have had very little negative feedback regarding pillow and bed comfort in the past, guest comfort is a priority and we will be sure your comments are shared with the Owner’s Rental Association.

Secondly, when packages such as yours need to be changed (i.e. refunding lift passes) the guest must coordinate such matters directly with the tour operator who sold the package. To ensure our staff can provide the most accurate information to guests, we have contacted the tour operator to reconfirm the proper contact procedures and have reviewed them thoroughly with our guest services team.

Finally, it is unfortunate that several external incidents such as slope grooming, snow removal and boisterous bar patrons disrupted your sleep. While we have little direct control over such matters, we communicate regularly with the ski resort to help minimize such incidences and have already forwarded your comments to the Resort owners and requested a meeting to see if there are ways in which we can reduce the impact of these inconveniences on our guests.

We are sorry to see that you question whether or not you would recommend our facilities but we do hope that you will come back another time and give us the opportunity to offer a better guest experience.