I would personally like to thank you for taking the time to review our Hotel and for bringing these concerns to our attention. I have not known our elevator shaft to cause our rooms to shake, I can assure you this will no longer be an issue.

Our Front Desk is available 24 hours and are always willing and looking for ways to ensure our guest’s are as comfortable as possible. Next time you choose to stay with Coast Hotels please do not hesitate to bring any concerns you may have to us during your stay and we will ensure you are taken care of.

We pride ourselves with providing a hot complimentary breakfast buffet to our guest’s each morning and work with our partners to ensure the highest standards. I sincerely apologize your experience was anything less than exemplary, as these comments are not ones we see often.
Again, I would like to thank you for bringing your concerns to our attention. It is my hope that next time you find yourself in the Surrey area you will stay with the Coast Surrey Guildford as we hold our guest’s experience in the highest regard.
Sincerely,
Christina MacInnis
Interim General Manager

Hello Curt99,
Thank you for taking time to write a review of our hotel. I am pleased to hear that you enjoyed the services and amenities our hotel provided. Please let us know when you are back in our area and I'll make sure that you are assigned to a well ventilated suite to enjoy your stay thoroughly, as the room you were booked-in during your recent stay is not a usual suite configuration here in the Coast Surrey. Thank you for staying with us. I appreciate your loyalty.
Regards,
Jonie Tee
General Manager

Dear Roman F,
Thank you for your time to write a review of the Coast Surrey Guildford Hotel. In regards to your concern about our breakfast area, I understand that it can get crowded at times when the hotel is busy, however, guests are welcome to use the restaurant space if they feel uncomfortable to dine in the breakfast room. I appreciate the recognition of the changes in the lobby area being good and fresh. We are continuously working on improving the property esthetically and would love the opportunity to welcome you back and try us again in the future once the updates are done. Thank you again for being one of our guests in the hotel.
Best,
Jonie Tee
General Manager