- Hotel Ibis Bristol Temple Meads Quay
Ibis Bristol Temple Meads Quay opiniones
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Opiniones: Ibis Bristol Temple Meads Quay
Avon Street, Bristol BS2 0PS, Inglaterra
Servicios del hotel
Fotos profesionales
41 fotos de los viajeros
York, Reino Unido
Colaborador
“Mediocre”
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Se alojó el Febrero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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Habitaciones
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
belorgortsev, Hotel Team Leader en Ibis Bristol Temple Meads Quay, respondió a esta opinión
20 febrero 2012
Dear Traveller,
Thank you for taking the time to tell us about your stay at the Ibis Bristol Temple Meads. I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
Furthermore, I am sorry that you did not feel the staff had the appropriate attitude and you can be assured that Mr Belorgortsev, General Manager, has relayed your feedback to the staff involved. Customer service is of paramount importance to us and we were deeply disappointed that, in this instance, you did not feel welcome.
We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Bristol Temple Meads and provide you with a genuine hassle-free experience.
Yours sincerely,
Isabelle Rouchon
Team Leader
Thank you for taking the time to tell us about your stay at the Ibis Bristol Temple Meads. I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
Furthermore, I am sorry that you did not feel the staff had the appropriate attitude and you can be assured that Mr Belorgortsev, General Manager, has relayed your feedback to the staff involved. Customer service is of paramount importance to us and we were deeply disappointed that, in this instance, you did not feel welcome.
We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Bristol Temple Meads and provide you with a genuine hassle-free experience.
Yours sincerely,
Isabelle Rouchon
Team Leader
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
cotswolds
2 opiniones
“Excellent Stay”
Consejo sobre las habitaciones: We requested a high floor
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Se alojó el Enero de 2012, viajó en pareja
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
belorgortsev, General Manager en Ibis Bristol Temple Meads Quay, respondió a esta opinión
2 febrero 2012
Dear dmt_9,
Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found location and all the services suitable to your needs and up to the highest level of Ibis standards. Our guests' satisfaction is paramount to me and my team and please be assured that all your positive comments have been shared between the team.
We are looking forward to welcoming you again in the future.
Kind regards,
Andrey Belogortsev
General Manager
Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found location and all the services suitable to your needs and up to the highest level of Ibis standards. Our guests' satisfaction is paramount to me and my team and please be assured that all your positive comments have been shared between the team.
We are looking forward to welcoming you again in the future.
Kind regards,
Andrey Belogortsev
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Pulau Penang, Malasia
Crítico Sénior
“Great”
Consejo sobre las habitaciones: Budget at the high end.
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Se alojó el Octubre de 2011, viajó solo
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
belorgortsev, General Manager en Ibis Bristol Temple Meads Quay, respondió a esta opinión
2 febrero 2012
Dear Yesmin M,
I’m very grateful that you could take time to leave us your thoughts here and write a review. My team and I are pleased we were able to make your stay with us so enjoyable. All your comments have been passed on to the team and I am sure it will serve them as an encouragement to provide such excellent service at all times!
We are looking forward to welcoming you again in the near future.
Kind regards,
Andrey Belogortsev
General Manager
I’m very grateful that you could take time to leave us your thoughts here and write a review. My team and I are pleased we were able to make your stay with us so enjoyable. All your comments have been passed on to the team and I am sure it will serve them as an encouragement to provide such excellent service at all times!
We are looking forward to welcoming you again in the near future.
Kind regards,
Andrey Belogortsev
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Essex
Colaborador
“Better than the other 'budget' hotels”
1
persona encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
belorgortsev, General Manager en Ibis Bristol Temple Meads Quay, respondió a esta opinión
2 febrero 2012
Dear TF_London,
Thank you for the positive comments you have left here following your recent stay. It is great to read that you found our hotel environment exceeding your expectations.
On the other hand, I was dissapointed to hear that your wake up call, such an important part of our service, has been missed. Please accept my sincerest apologies for any trouble it might have caused and be assured that the matter has been investigated and followed up with the person concerned to avoid such mishaps in the future.
Thank you again for your feedback and I and my team are looking forward to welcoming you to Ibis Bristol Temple Meads again in the future.
Kind regards,
Andrey Belogortsev
General Manager
Thank you for the positive comments you have left here following your recent stay. It is great to read that you found our hotel environment exceeding your expectations.
On the other hand, I was dissapointed to hear that your wake up call, such an important part of our service, has been missed. Please accept my sincerest apologies for any trouble it might have caused and be assured that the matter has been investigated and followed up with the person concerned to avoid such mishaps in the future.
Thank you again for your feedback and I and my team are looking forward to welcoming you to Ibis Bristol Temple Meads again in the future.
Kind regards,
Andrey Belogortsev
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Ireland
Colaborador Sénior
“No wireless conection available”
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
belorgortsev, Team Leader en Ibis Bristol Temple Meads Quay, respondió a esta opinión
24 enero 2012
Dear RovingIrishMan,
I was sorry to hear of your disappointment with regard to the cost of internet access at the hotel Ibis Bristol Temple Meads. I would like to let you know that all our internet package access in Ibis hotels are supplied and standardised throughout the chain in the UK. Please be informed that your comment have been transferred to Mr Belogortsev , Manager, for future considerations. Kind regards, Isabelle Team Leader.
I was sorry to hear of your disappointment with regard to the cost of internet access at the hotel Ibis Bristol Temple Meads. I would like to let you know that all our internet package access in Ibis hotels are supplied and standardised throughout the chain in the UK. Please be informed that your comment have been transferred to Mr Belogortsev , Manager, for future considerations. Kind regards, Isabelle Team Leader.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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