Dear Guest,

Thank you for completing a Trip Advisor review online after staying with us. We were pleased that you were able to stay with us with your coach tour. Thank you for your kind words regarding the staff and the room cleanliness and modern outlook. I have passed on your comments regarding the staff to the whole team in order to motivate them to continue to offer great customer service, something that we pride ourselves on at the Holiday Inn Bristol Airport.

I must also thank you for your constructive comments regarding the buffet food that you were provided as part of the tour – I can confirm that we will be discussing the budget and offering for our tour groups at our next Head of Department meeting. I can also confirm that we have received copious amounts of positive feedback from the majority of the tours that we have accommodated. Please accept my sincere apologies if we didn’t meet these standards on your stay.

We hope to welcome you back to the Holiday Inn Bristol Airport in the near future.

Kind Regards,

Gavin Ethridge
General Manager

Dear Guest,

Thank you for your kind comments about our hotel. We are happy that you enjoyed your stay with us and that you commented that we are the “ideal stopover” for travelers wishing to use the airport. Praise and positive feedback such as this acts as a motivator for the whole team to continue their good efforts.

Once again, thank you for your kind words. We look forward to welcoming you back to the Holiday Inn Bristol Airport in the near future.

Kind Regards,

Gavin Ethridge
General Manager

Dear Guest,

Thank you for reviewing our hotel on Trip Advisor following your departure from staying. I was pleased that you chose to stay with us at the Holiday Inn Bristol Airport, but displeased that you experienced heating issues during your stay. I agree that this is totally unacceptable. I can confirm that these issues have now been rectified. Please accept my sincere apologies for this.

With regards to our Lounge and Restaurant menu not being extensive, I feel that we cater accordingly for the majority of our guests. On our Lounge menu we offer an array of sandwiches, salads, chicken burger, beef burger, Thai curry, Jacket Potatoes, nachos, fish and chips, scampi, spring rolls, spaghetti carbonara, pie and chips among other things. We also offer a great ‘a la carte’ menu in our Restaurant 38 that caters for many different tastes. I’m sorry that we didn’t cater for your particular taste on this occasion; I can assure you that this is something we will discuss at our next Head of Department meeting to identify if we need to make changes to our menu’s.

Once again please accept my apologies for the heating issues that you experienced during your stay. We hope to welcome you back to the Holiday Inn Bristol Airport in the near future.

Kind Regards,

Gavin Ethridge
General Manager

Dear Guest,



Thank you for taking the time to complete a Trip Advisor review online following your departure from staying with us. I was pleased you chose to visit the Holiday Inn Bristol Airport, however it came as a great disappointment to me that you experienced problems such as these during your visit.

On this occasion we have clearly got it wrong, please accept my sincere apologies for our shortfall in service. I will be discussing your comments with all departments to ensure that they improve their performance as I will not tolerate the poor customer service levels that you experienced.

I would very much like to restore your faith in our hotel and discuss your comments further, that being said I would be much obliged if you could contact myself directly on deputy@hibristolairport.co.uk so that we can do this.

Once again please accept my sincere apologies; I agree that this is totally unacceptable. I very much hope that you will contact me and give the whole team the opportunity to restore your faith in our hotel.


Kind Regards,

Jonathan Bowen

Deputy General Manager