We are so sorry to hear that your stay with us was in some ways spoilt by our lack of attention to detail. I would like to assure you that we pride ourselves on the continuity we employ when it comes to areas of service, but clearly on the day that you stayed with us, we let ourselves down.
Unfortunately you were only given two glasses with the cokes as the order went through from reception with a request for two meals and so the bar staff considered that the drink request was for two large cokes (two bottles per glass). Staff were aware that two adults were to eat in the restaurant later in the evening and wrongly assumed that the two large cokes were just for your children. I’m sorry that you weren’t comfortable with your position in the restaurant. The majority of our customers do not have an issue with the position of this table but we recognise that for some guests this particular location can be distracting. We had already put in an order for Salt and Pepper dispensers when your review was posted so new ones will be in the restaurant soon. Though our dispensers were tired looking, I can assure you that they were always kept thoroughly clean. The candles have sand in them and to our knowledge do not get crumbs in them, but we have certainly double checked in response to your review.
We’re also very disappointed that you didn’t enjoy your meal with us but would really hope that perhaps you will return to give the Hotel and Graffiti restaurant the chance to impress you.