Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am thrilled to read any review especially when it is positive. Your comments will be passed onto the team who I am sure will be thrilled.

I am keen to use all reviews as a tool to enhance what the Holiday Inn Express Chester Racecourse has to offer, making the relevant changes whilst keeping the things our guests love.

Unfortunately the Express brand mainly only supply showers as this differentiates us with the Holiday Inn brand.

I am glad you enjoyed our breakfast and as hoteliers we are keen to enhance this further and are continuously pushing this forward with our head office, hopefully one day we will be able to offer more hot options.

I am sorry to hear that you experienced problems with noise next door and can assure you that we do not accept this sort of behaviour and this should have been dealt with straight away and not on the seventh visit to the room. I have provided the relevant training to the night’s team to ensure that this problem is rectified sooner in the future.

I have also passed on your comments regarding 1539 and the problems you had navigating your way to the restaurant as I am sure they will find this useful.

Once again thank you for your kind comments they really are appreciated.

Should you need accommodation in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager