I remember this couple, Mr & Mrs Dennis Broster who stayed Friday 3rd February 2012 and having read their report I consider it spurious in the extreme. (1) The couple actually arrived 4.25pm and at that time advised they would be down for dinner at 7.30pm for 8.00pm dining. The couple made no contact after arrival until 7.35pm when Mrs Broster came down from the room and addressed the bar manager and demanded that he accompanied her back to the room, where she complained that the top of the plastic liquid soap dispenser was loose. The bar manager found that when the soap dispenser had been refilled the screw top plunger had not been secured, this he rectified. During his visit to the room he mentioned and Mrs Broster confirmed that despite the extremes in the outside temperature that night, in excess of minus 10 degrees, the room temperature was cosy and warm. We had indeed added an space heater to complement the central heating in view of the extremes in outside temperature. Whilst the bar manager was in the room she did say that there seemed to be no hot water and was advised that maximum demand from other rooms was the cause and that 20 to 30 minutes the water would be back to temp. However since they had been in occupancy for over THREE HOURS and this was the time we were now expecting them down for dinner, I find it odd that she has stated that her husband was requiring to take a long soak and also since they had been in the room for over three hours her comment on the temperature of the room can not be considered valid and as previously mentioned, this whole report is spurious.