Thank you for your comments; we are really excited to read about all of our guests experiences.

I’m glad you found the hotel was easily accessible and parking met your requirements too.



As a reputable company, we aim to offer all our customers, a reliable and consistent service, and this is why you’ll find the layout of the hotel and the services we offer are very similar to those around the country, and the rest of the world. We want all of our customers to know exactly what to expect when they book with us, our customers have said they really appreciate the consistency they experience when travelling between hotels too.



After collecting vital feedback from our guests over a six month period, we have introduced new items to our breakfast area in response to the feedback we received. We now believe we have a wide range of both continental and cooked breakfast options catering for all of our guests needs.



I’m sorry that our choice of beds did not meet your wife’s expectations; at the moment we do not have a selection of soft and hard mattresses, however our beds were renewed in 2011. This is something I can of course, mention to my management team.



Thanks again for your comments and we look forward to welcoming you back here again.



Kindest regards



Merryn Pollard

Administrative manager

Thank you for your great comments; we really appreciate all feedback from our guests.

I am really pleased we met your expectations and will ensure I share all your fantastic comments with the team.

Thank you again.

It gives me great pleasure to reply to such a positive and encouraging review. We are really pleased to hear that you found the hotel without fault, and that all our services met all of your needs.

Your review was a delight to read and I will ensure that your uplifting comments are passed onto the rest of the team here at Exeter.

Kindest regards

Merryn Pollard

Thank you so much for your positive comments Mr Kerr; you are a valued customer here at Exeter and all the team enjoy welcoming you back. I'm glad to hear that our hotel continues to meet your expectations and you enjoy the facilities we have to offer.

It is our pleasure to serve such a loyal and friendly customer and we all look forward to welcoming you here in the year ahead.

I will ensure your comments are seen by the rest of the team.

Kindest regards

Merryn Pollard