I am sorry you felt disappointed and the hotel was tired and rundown, I have been a sole trader for 3 years and i am refurbishing as i go along, the building is 1876 with a load of character that i will not be changing, but en-suite are being up dated yours has a new shower tiling etc done the shower tray is a standard size not small just standard, lovely clean bright room., with FREE VIEW TV FREE WI-FI , FREE TEA AND COFFEE. You should have told me the toilet did not work properly as i have not found a problem. I do remember the remote and changing batteries and then finding the tv needed resetting which can happen if someone from the time before messy with the set. The milk was given to you as soon as i was told. Little mistakes like this can happen any where.I remember giving you loads of advice on where to go and on to your next journey as well. You booked through booking.com and as an agent they deal with your booking and changes We are not given your email address and are told not to contact customers only through them. The only phone number i had was Austrialian. My poor car park was not there is 1876 and we do live on one of the 8 hills in Torquay i have 8 parking spaces , i am always there to help and on street parking is available at no charge. I remember given you advise on parking when you arrived. I do appreciate your feed back .