Dear Richard B,

We have all read your comments with great enchantment.

We aim to keep our service warm, relaxed and efficient.

I am most glad to hear about your remarks on our leisure facilities. We have been making some improvements in this area that I am happy to see is obviously working well.

Best wishes,

Andrew Potter

Dear William o,

Many thanks for your brief yet positive review of the Suncliff.

Customer service is our main focus I am glad to see this reflected in your review.

Best wishes,

Andrew Potter

Dear JAGUKSouthWales,

Thank you for your time in writing such a super review.

We always do our very best to honour requests from our guests. We aim to please and we are customer focused in every aspect of our operations. I do strongly urge guests when booking, that if they require a Sea View they must specifically book this option.
Because of our idyllic location our Ocean View rooms do get booked up very early in advance. We must therefore prioritise guests that have paid the extra supplement charge for an Ocean View. I’m glad that, on this occasion we did have a spare Ocean View room to place you in and that you were able to upgrade and were subsequently satisfied with this outcome.

Our kitchens produce some of the finest three star food in Bournemouth. Our passionate head chef creates innovative, fresh dishes for our guests to enjoy. We receive positive feedback day in day out in this area. I am glad this is reflected in your review.

As stated above customer service is our forte and we place huge emphasis on our guests as we believe that there is no substitute for excellent service and our guests often rebook year after year for this very reason.

I look forward to your return visit very soon.

Andrew Potter

Dear Graham E,

Many thanks for your exceptional review.

I am glad that I was able to find you a room that you were happy with. Your review means a lot for me in particular, as after speaking one a few occasions you seem very knowledgeable in the running of hotels and you have stayed with Oceana hotels and other hotels in Bournemouth many times.

During January and February we are running a well stocked three course buffet, which has proved very popular indeed with our residents.

All of your comments will be viewed by the Suncliff team, so on behalf of them, thank you once again for your feedback.

I look forward to your return visit.

Kindest regards,

Andrew Potter