- Hotel The Suncliff
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Opiniones: The Suncliff Hotel
29 East Overcliff Drive, Bournemouth BH1 3AG, Inglaterra
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115 fotos de los viajeros
solihull
Crítico
“Pool too warm for me!”
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Se alojó el Febrero de 2012, viajó en pareja
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
ronSolihull tiene 1 opinión de The Suncliff Hotel
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Opinión escrita el 9 octubre 2010
Andrew Potter, Manager en The Suncliff Hotel, respondió a esta opinión
11 febrero 2012
Dear ronSolihall,
Super to hear that on the hole you enjoyed your stay with us.
In my entire time here at Oceana hotel I think this is the first time I have ever had a guest comment that our pool is too warm. We take all guest feedback on board, It is true that over the past few nights we have had to raise the temperature of the water due to outside temperatures being on average just -2/3deg. We try to maintain a comfortable water temperature for our guests to enjoy. I will say that we test the temperature periodically and if we have any concerns we do not hesitate to adjust where we see fit.
We have many different room types, sizes and outlooks all are as you pointed out cleaned to an incredibly high standard. Our staff are a huge focus. We strive for customer satisfaction.
I have to commend you on a balanced, fair review.
I look forward to your return visit.
Best wishes,
Andrew Potter
Super to hear that on the hole you enjoyed your stay with us.
In my entire time here at Oceana hotel I think this is the first time I have ever had a guest comment that our pool is too warm. We take all guest feedback on board, It is true that over the past few nights we have had to raise the temperature of the water due to outside temperatures being on average just -2/3deg. We try to maintain a comfortable water temperature for our guests to enjoy. I will say that we test the temperature periodically and if we have any concerns we do not hesitate to adjust where we see fit.
We have many different room types, sizes and outlooks all are as you pointed out cleaned to an incredibly high standard. Our staff are a huge focus. We strive for customer satisfaction.
I have to commend you on a balanced, fair review.
I look forward to your return visit.
Best wishes,
Andrew Potter
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Portsmouth, Reino Unido
Crítico
“girls holiday”
1
persona encontraron esta opinión útil.
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Se alojó el Febrero de 2012, viajó con los amigos
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Ver 2 opiniones más de sarah b sobre Bournemouth
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andrew Potter, Manager en The Suncliff Hotel, respondió a esta opinión
6 febrero 2012
Dear sarah b,
I have read your comments with great delight, and from a senior reviewer too.
We understand that parking rules are different from area to area and town to town. So we try to provide any information we can.
Are leisure suite is a fantastic facility to offer our guests and one we try hard to focus investment into and maintain a high standard of repair and cleanliness.
I look forward to your return visit very soon.
Best wishes,
Andrew Potter
I have read your comments with great delight, and from a senior reviewer too.
We understand that parking rules are different from area to area and town to town. So we try to provide any information we can.
Are leisure suite is a fantastic facility to offer our guests and one we try hard to focus investment into and maintain a high standard of repair and cleanliness.
I look forward to your return visit very soon.
Best wishes,
Andrew Potter
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Minehead, Reino Unido
1 opinión
“Two nights at The Suncliff”
Consejo sobre las habitaciones: Check if a coach party will be there as they can dominate the staffs' attention.
Beds are on th...
Ver más recomendaciones relativas a las habitaciones
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andrew Potter, Manager en The Suncliff Hotel, respondió a esta opinión
5 febrero 2012
Dear Lucy M,
Thank you for taking the time to review the Suncliff hotel in such a balanced and fair fashion. We cater for a very wide demographic of guests from small children right up to older guests.
Customer focused service is our forte. We tailor ever aspect to our operation to ensure maximum comfort to our guests in a professional, efficient and warm, genuine manor. – I am glad to see this reflected in your review.
Our swimming pool opening hours are 08:00 – 21:00 this allows us adequate time to vigorously test the quality and temperature of our pool and ensures that we are running a safe and clean facility. We rarely find this to be an issue with our guests.
In Bournemouth as with the rest of the country we have experienced very low overnight temperatures indeed of late. During this time we did encounter a small drop in temperature in the hotel. We did provide extra heaters to supplement this and as a result received very few complaints.
I look forward to your return visit very soon.
Many thanks,
Andrew Potter
Thank you for taking the time to review the Suncliff hotel in such a balanced and fair fashion. We cater for a very wide demographic of guests from small children right up to older guests.
Customer focused service is our forte. We tailor ever aspect to our operation to ensure maximum comfort to our guests in a professional, efficient and warm, genuine manor. – I am glad to see this reflected in your review.
Our swimming pool opening hours are 08:00 – 21:00 this allows us adequate time to vigorously test the quality and temperature of our pool and ensures that we are running a safe and clean facility. We rarely find this to be an issue with our guests.
In Bournemouth as with the rest of the country we have experienced very low overnight temperatures indeed of late. During this time we did encounter a small drop in temperature in the hotel. We did provide extra heaters to supplement this and as a result received very few complaints.
I look forward to your return visit very soon.
Many thanks,
Andrew Potter
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Norwich, Reino Unido
1 opinión
“Our Stay at the Suncliff”
2
personas encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó con la familia
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andrew Potter, Manager en The Suncliff Hotel, respondió a esta opinión
6 febrero 2012
Dear Janet H,
I am glad to hear that your family enjoyed their reunion weekend. Customer service is our forte I am glad you were well looked after during your stay.
We find beds to be a very personal thing. On the hole we receive very few negative comments about our beds, however some guest who are used to a softer mattress at home may fine sleeping on a different style of bed a little uncomfortable. If informed of this we do have ways and means of addressing this with our housekeeping department.
We are investing huge amounts into a redecoration programme and are committed to updating our bedroom stock.
I look forward to your return visit.
Best wishes,
Andrew Potter
I am glad to hear that your family enjoyed their reunion weekend. Customer service is our forte I am glad you were well looked after during your stay.
We find beds to be a very personal thing. On the hole we receive very few negative comments about our beds, however some guest who are used to a softer mattress at home may fine sleeping on a different style of bed a little uncomfortable. If informed of this we do have ways and means of addressing this with our housekeeping department.
We are investing huge amounts into a redecoration programme and are committed to updating our bedroom stock.
I look forward to your return visit.
Best wishes,
Andrew Potter
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
1 opinión
“good location, lovely room.”
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Se alojó el Enero de 2012
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andrew Potter, Manager en The Suncliff Hotel, respondió a esta opinión
6 febrero 2012
Dear luke6996,
Our penthouse rooms are some of the finest three star rooms in Bournemouth. We have taken great care in their design to reflect a contemporary feel.
We, as well as many hotels in this day and age use zip and link beds in many of our rooms. They are designed to be used a doubles or if required singles beds. We find it is extremely rare that we recived comment in this area.
Great to hear that you will be returning to us. I do hope your next visit is as good as you last.
Many thanks,
Andrew Potter
Our penthouse rooms are some of the finest three star rooms in Bournemouth. We have taken great care in their design to reflect a contemporary feel.
We, as well as many hotels in this day and age use zip and link beds in many of our rooms. They are designed to be used a doubles or if required singles beds. We find it is extremely rare that we recived comment in this area.
Great to hear that you will be returning to us. I do hope your next visit is as good as you last.
Many thanks,
Andrew Potter
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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