We are very happy to hear you enjoyed your stay, this is the kind of service we endeavor to ensure all of our guests receive. We are also happy to hear you liked your room and the building. This was a brand new bed in the room and we had not been able to move the bracket until after your stay and we are sorry this caused difficulty for you. I am pleased to say the bracket has now been moved!

Thank you very much for your comments and we do hope to be able to welcome you back in the future.

I am very sorry to hear you did not enjoy your stay with us. We do not like to think that any of our guests have not enjoyed their stay.
The building was the nurses quarters for the Lawn's hospital next door, We are now a listed building and so the council are very strict as to the changes we can make. Some of our guests enjoy the quirkiness however we understand it is not to everybody's likeness.
As you are aware the car park is council property however, we do have a number of spaces at the front of the hotel which are charged at £5 per night from when you check in until the time you check out and we also, as far as possible try to let guests leave their cars with us until they are ready to leave Lincoln as we know how difficult parking can be. I am unsure why these options were not explained to you and I have now implemented further training for all receptionists.

Many of our staff are young people however we try to ensure they receive the best possible training, We have recently employed a number of new team members all of whom take part in our three month trial period to ensure we only hire the best!

Again I am very sorry to hear you did not enjoy your stay and I very much wish we had had the chance to make amends whilst you were here, we do have a manager on call at all times who would have been happy to speak to you. I do hope this does not put you off returning to LIncoln at some time in the future.

We are very sorry to hear you did not enjoy your stay at Charlotte House, Due to us being a grade 2 listed building we are unable to have a lift fitted depsite having tried on several occasions.

Due to the hotel hosting a large number of weddings we are not always able to open our dining room to guests although we do try far as possible to inform guests of this prior to their stay. We are very lucky to be surrounded by beautiful restaurants within walking distance and I am very sorry that the staff on duty did not express this to you.

In light of your comments we have implemented a stricter policy for informing guests before arrival if the restaurant is not open and this is being closely monitored.

Again I am very sorry you did not enjoy your stay and do hope this does not put you off visiting Lincoln again in the future.

Dear guest,

We are very disappointed to hear that you did not enjoy your stay here at Charlotte House, However, we very much appreciate your comments as they can only help us to better ourselves in the future.

In light of your comments we have now implemented further training for all staff members working front of house so that future guests are not affected in the same way as you were.
Due to the fact we are a grade 2 listed building there are many areas we are not able to change within the building hence why reception is where it is, We do try our best to ensure it is as friendly and inviting as possible.

Again we are very sorry that you were not completely satisfied with your stay but do hope you will consider staying with us again in the future.