Dear KopiteCork,

Thank you for your kind review above.
I really appreciate your feedback, and am delighted you enjoyed your weekend and the big Match!
Great to see you will return, and hope to see you in the near future.
Best regards,.

Alistair Risk
General Manager

Dear Skinneystayer,

Thank you for taking the time to post the above review, which I read with mixed feelings. Firstly, I was delighted that you found the staff at the hotel to be in some areas impressive and friendly, and they will be greatly encouraged.
I was however, sorry to hear your views on your room and the Vu Bar. I do, however, appreciate your thoughts. The 8th floor is the last floor in the hotel with still requires refurbishment. It is presently designated as a smoking floor, however, we have reduced the number of rooms which are designated smoking rooms as demand has changed, and it is likely that it will become all non smoking when eventually refurbished. I am currently working with our owners to address the outstanding rooms, with the 7th floor currently underway. The Vu Bar is, I agree, rather sparsely furnished, however, I have recently raised an order to purchase some new furniture which I hope to be with us shortly, and in the meantime the team are working to dress the space as well as possible.
Last weekend we were at Maximum occupancy, and with one floor out for refurbishment we did have limited space and therefore it was necessary to allocate this floor, but I can assure you that the Website is representative of the vast majority of our rooms.
Thank you for taking the time to post your feedback, and I should you wish to discuss the matter please do not hesitate to contact me directly at the hotel.
Kindest regards,
Alistair Risk
General Manager

Dear Sarah B,

Thank you for taking the time to post such a detailed review.
I was sorry to note that there were many elements of your stay which you found to be unacceptable, and offer my sincere apologies.
The housekeeping issues you raised are far from the norm here at the Atlantic Tower, and I have followed this up in detail with our housekeeping manager and the team.
I was pleased to note that upon your complaint there was an appropriate response by the management, and that you found the staff very helpful. It's such a shame that you did not avail of the complimentary breakfast.
Rest assured, your experience was not typical of the hotel, and I am confident that if you avail of the complimentary upgrade your next visit will be much more to your satisfaction.

Many thanks and best regards,

Alistair Risk
General Manager

Dear andrea k,

Thanks for taking the time to post your review on line, and I am sorry to hear your stay was not to your satisfaction. I cannot establish which room you stayed in from your review, however, I am sorry that you did not find it either quiet enough nor of suitable décor. Our lifts run up a central shaft of the building, with no rooms connected, however, when quiet rooms are requested, we do try to allocate rear facing rooms. This does mean views of the City rather than the River, but they do tend to be quieter.

I must assume that your stay was over the weekend, and that we were at maximum occupancy, which would have reflected in both price paid and allocated room. The vast majority of our rooms have been recently refurbished, and I currently have the 7th floor being renovated as I type, due for completion mid February. I note your comments regarding the barman on duty and will of course follow this up.

Thanks again for taking the time to post your review, and if you wish to discuss the matter further please do not hesitate to contact me directly at the hotel.

Best regards,

Alistair Risk
General Manager