Dear TravelQueen304,

Thank you very much for taking the time to review your recent stay with us at Durley House. I was very pleased to hear that you had a pleasant stay with us and enjoyed the service. Durley House is in the process of making a number of improvements to guest suites and I would be delighted to personally take care of your reservation should you stay with us again in the future.

We are committed to offering all of our guests the best possible level of service and feedback such as yours is important in enabling us to make ongoing improvements.

Dear Joanne1539,

Thank you very much for taking the time to review your recent stay with us at Durley House.

Whilst we were pleased to hear that you liked your suite, we were obviously disappointed to learn that that you were unhappy with a number of aspects of your stay. I would like to offer my sincere apologies for the confusion surrounding the allocation of the correct suite upon your arrival. I have addressed this internally with our Front Office Manager to ensure that this remains an isolated incident.

We are in the process of undergoing further improvements to our guest suites with thr replacement of carpets and soft furnishings now nearing completion. Together with an ongoing interior decoration programme now in place, we have received very positive feedback from our guests on these improvements. We would very much like the opporunity to once again be your hosts at Durley House and if this is something you would like to consider, i would be delighted to discuss this with you. Please feel free to contact me directly at the hotel.

Once again, thank you for taking the time to review your stay. All feedback is welcomed by the management team here as weo continue to look at ways in improving the overall guest experience at Durley House.

Dear TominLA,

Thank you for taking the time to review your stay with us at Durley House.

I was sorry to learn that you did not enjoy several aspects of your stay with us. The management team at Durley House constantly strive to improve the overall for all guests at Durley House.

We have almost completed a programme of refurbishment which included the replacement of carpets and soft furnishings in many of our suites as a direct result of feedback from our guests, which so far has resulted in very positive feedback.

We would very much like the opportunity to have you stay with us again and I would be very pleased to discuss this with you.

Thank you again for taking the time to review your stay with us.