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Opiniones: Radisson Blu Portman Hotel, London
22 Portman Square, Londres W1H7BG, Inglaterra
Servicios del hotel
Fotos profesionales
73 fotos de los viajeros
marske by the sea cleveland
Crítico
“Fantastic classy hotel”
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Se alojó el Agosto de 2011, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RadissonBluPortman, Guest Relations Manager en Radisson Blu Portman Hotel, London, respondió a esta opinión
15 febrero 2012
Dear Guest
Thank you so much for your wonderful 5/5 review of your stay with us last summer. I was delighted to read that you chose to dine with us during your long weekend and that you found the quality of the food and the friendliness of our staff to your liking.
I will pass on your feedback to our chef and the restaurant team who will be delighted to hear that their efforts are appreciated by our valued guests, this is great motivation for them to improve even further.
We are very proud of our Super Breakfast Buffet and it is great to receive positive feedback, we hope you enjoyed the extended opening hours over the weekend and we are pleased to hear that this set you up perfectly for an adventurous day of sightseeing in our wonderful city
In regard to your comments about the prices of our food and drinks, we believe that we remain competitive in the area and rest assured we constantly monitor our prices to ensure we offer great value for our guests, in addition we will always provide great service so that the overall experience leaves our guests satisfied with their stay.
We look forward to welcoming you back to our hotel very soon, please contact me directly once you've made your next reservation as it would be my pleasure to meet you on arrival -stefanie.korte@radissonblu.com
Kind Regards
Stefanie Korte
Guest Relations Manager
Thank you so much for your wonderful 5/5 review of your stay with us last summer. I was delighted to read that you chose to dine with us during your long weekend and that you found the quality of the food and the friendliness of our staff to your liking.
I will pass on your feedback to our chef and the restaurant team who will be delighted to hear that their efforts are appreciated by our valued guests, this is great motivation for them to improve even further.
We are very proud of our Super Breakfast Buffet and it is great to receive positive feedback, we hope you enjoyed the extended opening hours over the weekend and we are pleased to hear that this set you up perfectly for an adventurous day of sightseeing in our wonderful city
In regard to your comments about the prices of our food and drinks, we believe that we remain competitive in the area and rest assured we constantly monitor our prices to ensure we offer great value for our guests, in addition we will always provide great service so that the overall experience leaves our guests satisfied with their stay.
We look forward to welcoming you back to our hotel very soon, please contact me directly once you've made your next reservation as it would be my pleasure to meet you on arrival -stefanie.korte@radissonblu.com
Kind Regards
Stefanie Korte
Guest Relations Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Singapore
Crítico Sénior
“Great location - rooms a bit shabby.”
2
personas encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Ver 2 opiniones más de Chelsea159 sobre Londres
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RadissonBluPortman, Guest Relations Manager en Radisson Blu Portman Hotel, London, respondió a esta opinión
29 enero 2012
Dear Guest,
Thank you very much for taking your time to review your recent stay with us. I was disappointed to read that we were not able to meet your expectations when it comes to the room you had been given. I would like to take this opportunity to extend my sincerest apology for the allocation chosen for you. Considering you are a Gold Elite member we considered a larger room to be appropriate, I can however understand that the emergency cord and button can be misleading.
We are aware that the hotel is in need of a refurbishment and I am pleased to confirm that we are in the process of planning such. Until a date is set we will be softly upgrading where necessary in order to maintain the standard our guests expect from us.
I do hope that this recent experience does not deter you from returning to the hotel in the near future as we would be delighted to welcome you back to the hotel. Until then, please do not hesitate to contact me either via telephone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
With kind regards,
Stefanie
Guest Relations Manager
Thank you very much for taking your time to review your recent stay with us. I was disappointed to read that we were not able to meet your expectations when it comes to the room you had been given. I would like to take this opportunity to extend my sincerest apology for the allocation chosen for you. Considering you are a Gold Elite member we considered a larger room to be appropriate, I can however understand that the emergency cord and button can be misleading.
We are aware that the hotel is in need of a refurbishment and I am pleased to confirm that we are in the process of planning such. Until a date is set we will be softly upgrading where necessary in order to maintain the standard our guests expect from us.
I do hope that this recent experience does not deter you from returning to the hotel in the near future as we would be delighted to welcome you back to the hotel. Until then, please do not hesitate to contact me either via telephone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
With kind regards,
Stefanie
Guest Relations Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Halifax, Reino Unido
Crítico
“Excellent Location”
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Se alojó el Diciembre de 2011, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RadissonBluPortman, Guest Relations Manager en Radisson Blu Portman Hotel, London, respondió a esta opinión
29 enero 2012
Dear Guest,
We would like to thank you very much for reviewing your recent stay with us. We were delighted to read that you enjoyed the room as well as the Super Breakfast Buffet and the location of the hotel. Please accept my sincerest apologies for the lack of acknowledgment and service during the breakfast and in the bar. I completely agree that keeping a guest waiting is unacceptable and I would like to assure you that your comments have been raised with the appropriate management to share your feedback with the team and to prevent a similar situation from re-occurring in the future.
We certainly hope that we will be able to welcome you back to the hotel in the near future. Until then, please do not hesitate to contact me either via telephone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
Kind regards
Stefanie
We would like to thank you very much for reviewing your recent stay with us. We were delighted to read that you enjoyed the room as well as the Super Breakfast Buffet and the location of the hotel. Please accept my sincerest apologies for the lack of acknowledgment and service during the breakfast and in the bar. I completely agree that keeping a guest waiting is unacceptable and I would like to assure you that your comments have been raised with the appropriate management to share your feedback with the team and to prevent a similar situation from re-occurring in the future.
We certainly hope that we will be able to welcome you back to the hotel in the near future. Until then, please do not hesitate to contact me either via telephone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
Kind regards
Stefanie
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Killarney, Irlanda
2 opiniones
“great weekend at the portman Radisson”
1
persona encontraron esta opinión útil.
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Se alojó el Diciembre de 2011, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RadissonBluPortman, Guest Relations Manager en Radisson Blu Portman Hotel, London, respondió a esta opinión
17 enero 2012
Dear Guest,
Thank you very much for taking your time to write a review in regards to your recent stay here at the Radisson Blu Portman Hotel.
Thank you in particular for taking the time to recognise the efforts of our team by name I will ensure that Jolanta, Peter, Grace and Beatrice are made aware of your feedback.
It is particularly pleasing to receive such wonderful feedback from an experienced hotelier and we are very much looking forward to welcoming you back to the hotel in the near future. Until then, please do not hesitate to contact myself either via phone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
Kind regards,
Stefanie Korte
Guest Relations Manager
Thank you very much for taking your time to write a review in regards to your recent stay here at the Radisson Blu Portman Hotel.
Thank you in particular for taking the time to recognise the efforts of our team by name I will ensure that Jolanta, Peter, Grace and Beatrice are made aware of your feedback.
It is particularly pleasing to receive such wonderful feedback from an experienced hotelier and we are very much looking forward to welcoming you back to the hotel in the near future. Until then, please do not hesitate to contact myself either via phone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
Kind regards,
Stefanie Korte
Guest Relations Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Manchester
Colaborador Sénior
“Good but showing its age”
2
personas encontraron esta opinión útil.
Consejo sobre las habitaciones: Ask for an inward facing room.
Ver más recomendaciones relativas a las habitaciones
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
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Ver 2 opiniones más de Duncan I sobre Londres
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RadissonBluPortman, Guest Relations Manager en Radisson Blu Portman Hotel, London, respondió a esta opinión
17 enero 2012
Dear Guest,
Thank you very much for taking your time to write a review in regards to your recent stay here at the Radisson Blu Portman Hotel.
We are aware that the hotel is in need of an upgrade and I am pleased to confirm that we are in the process of planning a full refurbishment.
We are happy that you find our location convenient for your needs and are very much looking forward to welcoming you back to the hotel in the near future. Until then, please do not hesitate to contact myself either via phone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
Kind regards,
Stefanie Korte
Guest Relations Manager
Thank you very much for taking your time to write a review in regards to your recent stay here at the Radisson Blu Portman Hotel.
We are aware that the hotel is in need of an upgrade and I am pleased to confirm that we are in the process of planning a full refurbishment.
We are happy that you find our location convenient for your needs and are very much looking forward to welcoming you back to the hotel in the near future. Until then, please do not hesitate to contact myself either via phone on +44 (0) 207 208 6000 or via email on stefanie.korte@radissonblu.com in case I can be of any further assistance.
Kind regards,
Stefanie Korte
Guest Relations Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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4.5 de 5, 468 opinionesÚltima opinión 27 may 2012
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