Our Dear Guests,

Yes, these images are true like the other beautiful images on our webpage. Our maintenance department apparently could not catch up with the peace of the damage and some of our new guests have suffered from the aesthetic damages in our facilities. It is far below the standard we aim to deliver and to see this at trip advisor is of course a challenge we have to face and overcome.

As a solution however, we have started a painting operation in our rooms (only 2 are left) during this quiet season and getting ourselfes ready to deliver what we promise. The terminology of `deluxe` room however is not our choice as booking engines offer only a set menu to categorise our rooms. Internally our rooms are Economy - Standard and Plus where the room size increases alongside the name and our pricing is kept similar with another 3 star hotel in our area, lower than a 4 star hotel in our area and we are all together 20-25% lower than the London City average which is only in 15 min away with the 10 bus lines passing in front of our door to be fair in value for money.

We hope that you share your complains as soon as they occur and let us turn them into opportunities so that you have good memories from your stay.

Best Regards
Bora BICAKCI
Manager

Dear Mr Kostas

Yours is a tough situation. As this room is our only disabled access family room, which was also on the market as Economy Double you were obviously not communicated that the setup of the room was not as you were expecting it.

Of course there is no excuse for a mark on the carpet or a hair on the bed sheets we change every day we have to apologize for the inconvenience caused.

Next time you visit us, it will be our pleasure to show you all our facilities and make you enjoy your stay at Pasha.

best regards
Pasha Team