Dear Reviewer,

Thank you for your feedback on tripadvisor.com.

We have reviewed your comments regarding your recent stay to the Novotel London ExCeL. As a management team, we value our guest’s feedback and share it with our staff so we may resolve any issues and improve our service and standards.

I am disappointed hear that you did not enjoy your stay, as many of the comments on tripadvisor.com are overwhelming positive.

For the benefit of others, I would like to point out that the hotel offers a full A’ la carte and a set menu in the Upper Deck Restaurant or alternatively a bar menu is available in the Upper Deck Bar.

The hotel is indeed very close to the ExCeL London (Exhibition Centre) and ICC (International Convention Centre). Situated in a waterfront location, the Novotel London ExCeL London is located in the heart of London's Royal Docks, within easy reach of central London.

We sincerely apologise for the disappointing visit and regret that we did not meet your expectations on this occasion.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock, London
email: h3656@accor.com

Dear Reviewer,

Thank you for choosing the Novotel London ExCeL for your recent stay in London.

Please allow me to express my apologies for any lapse in service you experienced on check-in and at the Upper Deck Bar as it is not a true reflection of the service we pride ourselves on providing at Novotel London ExCeL. Please be rest assured that your comments have been taken on board and the Front Office / Bar staff will be counselled.

In the last year alone we have spent over ½ million pounds on improving the hotel product including a complete corridor refurbishment (including new carpets throughout), new pillow’s & bed linen for all rooms, new desk chairs in all bedrooms and new carpet’s in two hundred bedrooms, amongst other projects. From June 25th – we will finish re-carpeting the remaining 57 bedrooms.

Novotel London ExCeL is a 5 minute walk from Custom House (for ExCeL) D.L.R. station and is ideally situated for quick access to several of London’s key transport links including the Docklands Light Railway; Jubilee Line (Canning Town); Central Line (Stratford); plus Hammersmith & City Line and District Line (West Ham).

The hotel is conveniently located in the capital’s vibrant docklands and accessible to the ExCeL London (Exhibition Centre) & ICC (International Convention Centre), Canary Wharf, Stratford & Olympic Park, The O2 Arena & IndigO2, Tower Bridge, Spitalfields & Brick Lane, Thames River and maritime Greenwich (A World Heritage Site). The new Westfield Shopping Centre at Stratford is 10 minutes away by rail or car and next month the new Thames Cable Car will open connecting ExCeL London and the O2 Arena.

We have views from the bedrooms towards the Olympic Stadium at Stratford and Upton Park (West Ham United Football Club) or alternatively overlooking the ExCeL London (Exhibition Centre London) and Royal Victoria Dock.

Thank you once again for your feedback.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com

Dear Reviewer,

Warm greetings from Novotel London ExCeL, Royal Victoria Dock

I would like to thank you for taking the time to share your feedback about your stay with us.

Your comments are highly appreciated, positive feedback from satisfied guests is our greatest reward - thank you.

We look forward to welcoming you again at the Novotel London ExCeL.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock, London
email: h3656@accor.com

Dear Reviewer,

Thank you for choosing the Novotel London ExCeL for your recent stay in London. It’s always pleasing to receive feedback from our valued guests.

I am very pleased to see that you rated our cleanliness and service so highly and that you enjoyed the view’s of Royal Victoria Dock.

Novotel London ExCeL is a 5 minute walk from Custom House (for ExCeL) D.L.R. station and is ideally situated for quick access to several of London’s key transport links including the Docklands Light Railway; Jubilee Line (Canning Town); Central Line (Stratford); plus Hammersmith & City Line and District Line (West Ham).

London is an extraordinary city and our hotel is conveniently located in the capital’s vibrant docklands and accessible to the ExCeL London (Exhibition Centre) & ICC (International Convention Centre), Canary Wharf, Stratford & Olympic Park, The O2 Arena & IndigO2, Tower Bridge, Spitalfields & Brick Lane, Thames River and maritime Greenwich (A World Heritage Site). The new Westfield Shopping Centre at Stratford is 10 minutes away by rail or car and next month the new Thames Cable Car will open connecting ExCeL London and the O2 Arena.

We have views from the bedrooms towards the Olympic Stadium at Stratford and Upton Park (West Ham United Football Club) or alternatively overlooking the ExCeL London (Exhibition Centre London) and Royal Victoria Dock.

I hope you had the opportunity to join our Le|Club Accorhotels loyalty program and collect points during your stay with us.

It has been our privilege to look after you at the hotel.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com