Thank you for your review and I'm sorry you felt you didn't get value for money. Our rates vary everynight just as they do at the Premier Travel Inn and had a room been available for the night at the PTI you'd have probably found it to be not much less than we were charging as they also move there rates depending on how the business is in the city. We don't offer a trouser press however every room has it's own iron and ironing board as this gives flexibility to all of our travellers. Wifi is free of charge in our lobby, bar and restaurant and you can pay for connections in your room and this information is found on the information screen on the television or by calling reception. We are in the process of installing a number of new TV channels so hopefully on your next visit you'll be much happier with the offering. We do offer a number of advance purchase rates which on many occassions match or are much cheaper than the rates offered by PTI it's just a case of last minute can and usually is the most expensive. I hope my response clarifies your queries in your review and I do hope that you may decide to give us another try when you are next in Norwich