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Opiniones: Holiday Inn Express Lichfield
Wall Island Birmingham Road | Shenstone, Lichfield WS14 0QP, Inglaterra
Fotos profesionales
27 fotos de los viajeros
Eastbourne, Reino Unido
1 opinión
“what a let down!”
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Se alojó el Enero de 2012, viajó solo
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Relación calidad-precio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Carla Barratt, General Manager en Holiday Inn Express Lichfield, respondió a esta opinión
2 abril 2012
Dear Guest,
Once again thank you for your feedback it is greatly appreciated. As per our previous conversation, I was saddened to hear that your stay with us was not to your satisfaction.
Our aim to make all of our customers stay as comfortable as possible, and it is unfortunate that reception were not notified of your concerns in order for us to rectify them immediately. However I have taken all of your points on board as this helps us to improve our standards and procedures.
I sincerely hope that should your travels bring you back to Lichfield, that you would give us the opportunity of restoring your faith in the hotel, and for you to experience our usual high standards.
Kindest Regards
Carla Hayes
General Manager
Once again thank you for your feedback it is greatly appreciated. As per our previous conversation, I was saddened to hear that your stay with us was not to your satisfaction.
Our aim to make all of our customers stay as comfortable as possible, and it is unfortunate that reception were not notified of your concerns in order for us to rectify them immediately. However I have taken all of your points on board as this helps us to improve our standards and procedures.
I sincerely hope that should your travels bring you back to Lichfield, that you would give us the opportunity of restoring your faith in the hotel, and for you to experience our usual high standards.
Kindest Regards
Carla Hayes
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Essex
Crítico Sénior
“Good Value, Comfortable Beds”
4
personas encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó con los amigos
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Relación calidad-precio
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Ubicación
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Habitaciones
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Carla Barratt, General Manager en Holiday Inn Express Lichfield, respondió a esta opinión
2 abril 2012
Dear Guest,
Thank you so much for taking the time to write a review of your stay at the Holiday Inn Express Lichfield. I am delighted to read that you had enjoyable stay with us.
We look forward to welcoming you back in the near future!
Kindest Regards
Carla Hayes
General Manager
Thank you so much for taking the time to write a review of your stay at the Holiday Inn Express Lichfield. I am delighted to read that you had enjoyable stay with us.
We look forward to welcoming you back in the near future!
Kindest Regards
Carla Hayes
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
2 opiniones
“Poor hotel all round.”
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Se alojó el Enero de 2012
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Carla Barratt, General Manager en Holiday Inn Express Lichfield, respondió a esta opinión
20 marzo 2012
Dear Guest,
Thank you for your comments regarding your stay at the hotel. I am disappointed that your stay wasn't a enjoyable as you expected.
Ongoing we have been replacing bulbs within our bedrooms to a higher wattage to brighten the rooms. I am sorry that this hadn't been completed within your room, however this is a gradual process we are working through.
Our breakfast standards are continually monitored by the staff on duty to ensure that food is served hot and fresh. I sincerely apologise our Express Breakfast was not to the usual standards expected.
Should your travels bring you back to Lichfield, I would ask that you contact me directly as I would like to be able to welcome you back to the hotel again in the future. I hope that we can restore your faith in the hotel.
Kindest Regards
Carla Hayes
General Manager
gm@hiexpresslichfield.co.uk
Thank you for your comments regarding your stay at the hotel. I am disappointed that your stay wasn't a enjoyable as you expected.
Ongoing we have been replacing bulbs within our bedrooms to a higher wattage to brighten the rooms. I am sorry that this hadn't been completed within your room, however this is a gradual process we are working through.
Our breakfast standards are continually monitored by the staff on duty to ensure that food is served hot and fresh. I sincerely apologise our Express Breakfast was not to the usual standards expected.
Should your travels bring you back to Lichfield, I would ask that you contact me directly as I would like to be able to welcome you back to the hotel again in the future. I hope that we can restore your faith in the hotel.
Kindest Regards
Carla Hayes
General Manager
gm@hiexpresslichfield.co.uk
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
WESTON SUPER MARE
Crítico Sénior
“Good nights sleep”
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Carla Barratt, General Manager en Holiday Inn Express Lichfield, respondió a esta opinión
20 marzo 2012
Dear Guest,
Thank you for your feedback on your stay at the Holiday Inn Express Lichfield.
I am delighted that you would choose to stay at the hotel again in the future. We do work with local restaurants such as Frankie and Benny's and The Bulls Head to offer 3 course meals for just £15. Both restaurants are in close proximity to the hotel. Next time you stay, please ask at reception and we will be happy to show you the menu's.
Kindest Regards
Carla Hayes
General Manager
Thank you for your feedback on your stay at the Holiday Inn Express Lichfield.
I am delighted that you would choose to stay at the hotel again in the future. We do work with local restaurants such as Frankie and Benny's and The Bulls Head to offer 3 course meals for just £15. Both restaurants are in close proximity to the hotel. Next time you stay, please ask at reception and we will be happy to show you the menu's.
Kindest Regards
Carla Hayes
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Yarm, Reino Unido
Gran Crítico
“Good Budget Room for the Night.”
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Se alojó el Febrero de 2011
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Carla Barratt, General Manager en Holiday Inn Express Lichfield, respondió a esta opinión
2 abril 2012
Dear Guest,
I am delighted that you have taken the time to write a review of your recent stay at the Holiday Inn Express Lichfield. It is always a pleasure to read how much guests have enjoyed their stay at the hotel.
We offer some of the best rates available in the area, and if you want to come back for a theme park break, we have Drayton Manor package rates from as little as £89.
We hope that you come back and stay with us again soon.
Kindest Regards
Carla Hayes
General Manager
I am delighted that you have taken the time to write a review of your recent stay at the Holiday Inn Express Lichfield. It is always a pleasure to read how much guests have enjoyed their stay at the hotel.
We offer some of the best rates available in the area, and if you want to come back for a theme park break, we have Drayton Manor package rates from as little as £89.
We hope that you come back and stay with us again soon.
Kindest Regards
Carla Hayes
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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