Thank you for your review - We were pleased to read that you would stay again and found us good value for money. We appreciate your comments about the decor of your room but as a family owned hotel and not a corporate chain, our bedrooms do vary in decor, layout, views and size, that is part of our charm and why people stay with us rather than with a chain. We are sorry to hear that your felt your bed was a little firm and uncomfortable - again this is quite a personal thing, as we have also had many of our guests comment on how comfortable they are too. We were however surprised to hear about your comments about your Steak not being cooked to your specifications, as our restaurant staff are trained to check with guests that they are happy when their dish is presented to their table. Having investigated this matter further neither the kitchen nor restaurant staff were made aware of your complaints on the night regarding your steak or the chips - Otherwise of course we would have immediately rectified the matter to your full satisfaction at the time. We apologise for the bath water temperature, maintenance have been informed, and we appreciate that you did bring this to our attention on the morning of your departure, when we undertand our reception team offered you the use of an alternative bathroom which you turned down. We are of course very sorry for this inconvience but felt that our team did do their best to rectify this matter at the time to your satisfaction.


Kind regards
Tarnia Robertson
Marketing Director

Thank you very much for your review regarding your Christmas Break. We were delighted to read that you felt our hotel was not only very good value for money but you still felt the quality and variety of food and facilities were excellent, as was our staff who were helpful and accommodating throughout your whole stay. We were pleased to read that you enjoyed exploring the local area with your dog but still were able to find time to visit our health club and spa - like you said perhaps next time your party might have time to visit the golf centre too.

We very much look forward to welcoming you back perhaps next Christmas but ideally before.

Kind regards
Tarnia Robertson
Marketing Director

Thank you for your review but were of course disappointed to hear that your Spa Break had not been as relaxing as you had hoped for. It sounds like to stayed in our Lodge which is very popular with groups. As a rule it is only used when the main hotel is full or if not when someone has specifically asked for it. The fact that it is adjacent to and not within the main hotel complex is reflected in the price as a rule.

We are of course sorry that the alarm went off in the early hours disturbing your sleep, unfortunately these things can happen particularly when the hotel is full (some guests still try and smoke in their bedrooms!) But appreciate it is disturbing for other guests - the night porter would have almost certainly been investigating the room/area where the alarm had been triggered ,when you arrived at reception. The alarm system we have can pinpoint this exactly, which again may be why he had been quick to reassure you both that there was nothing to worry about when he did reappear.

With regards to your shower curtain, service & vegetarian food in the Restaurant - we will of course look into these matters immediately, thank you for bringing them to our attention. We hope that you will stay with us again when we are confident that you will have a relaxing and enjoyable break.

Best Wishes
Tarnia Robertson
Marketing Director

First of all can I apologise for the fact that your room had not been cleaned or made up upon your arrival. We have not been made aware that anything like this has happened before, we can only assume there had been a break down in communication between reception and housekeeping that day but nevertheless agree that it was unacceptable. You mentioned that you found your bed uncomfortable, we are sorry to hear that, they are on the firmer side but we equally get many guests saying how comfortable they are, all our beds do have an extra quilted topper on them but appreciate beds are very personal things comfort wise.

We will look into the points you raised about the restaurant and carvery breakfast as again normally we get excellent reviews about the quality of our breakfasts. We also appreciate that you were disappointed with the fact that your champagne had been pre-opened ready to pour for midnight and will certainly review this for next year.

Thank you for making us aware of your disappointment of what is normally a very popular and successful residential package. We would love to welcome you back again and be given the chance to reassure you that all the points you raised are not common practice.

Best wishes
Tarnia Robertson
Marketing Director