Dear Guest
I am sorry to read in your review that you were dissapointed with your bedroom , and I am surprised you found it 'shabby' as all of our bedrooms have been redecorated and completely refurbished within the past 12 months. We do have 3 grades of guest roms available, so perhaps a Delux bedroom or a Junior Suite would have been an oprion for you.. I am assuming that you booked a 'Standard ' bedroom .
Again- somewhat surprisingly, we have had no other complaints regarding the pressure of the showers in our Standard bedrooms .
As you found our Sphinx Lounge Bar menu somewhat 'unadventurous' - perhaps your should have tried our restaurant, which has a full A La carte menu, and Chefs Speciality dishes - we do have two full menus, including Bistro and A La carte ,Daily blackboard specials plus Chefs speciality dishes in the restaurant - most guests find that is a fairly comprehensive choice .
I am pleased your breakfast was served within a few minutes of ordering - all of our breakfast items are cooked to order, from fresh, I apologise if you found that 'nothing was hot' - had you mentioned this to our breakfast staff, we would have been more than happy to replace the breakfast for you .

Dear Robotcowbell
Thank you for taking the time to post a review - and i just wanted to check that you definately stayed at our hotel - as we are definatively not in a 'shopping precinct'. We are in a Village which
has several village shops , a newsagents, butchers etc - its hardly Bluewater . We also in no way shape or form resemble a 'community centre ' - as I'm sure our exterior photographs will illustrate.
Im sorry you experienced problems finding us - we do have a very easy to follow locational guide with directions downloadable from our website - which most guests seem to be able to follow without any problems.
We have a choice of bedrooms, including Standard and Delux and Junior Suites , all of which have been completely refurbished during the past 12 months . Photogpahs of each room type are very clearly shown on both our own website, and all booking sites . I have never actually been in a prison cell, so I'm not sure on what criteria you are basing your comparison .
As our restaurant is on the ground floor - it is nowhere near the bedrooms , so I assume you mean the bar , which probably was busy in Deember due to Christmas parties