- Hotel Ramada Da Vinci's Derry
- Hotel Ramada Da Vinci's
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Opiniones: Ramada Da Vinci's Hotel
15 Culmore Road, Derry BT48 8JB, Irlanda del Norte (Previamente Quality Hotel)
Servicios del hotel
Fotos profesionales
18 fotos de los viajeros
Belfast
Colaborador Sénior
“Re-training of front of house urgently needed”
3
personas encontraron esta opinión útil.
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Se alojó el Enero de 2012
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Relación calidad-precio
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RDVs, Sales & Marketing Manager en Ramada Da Vinci's Hotel, respondió a esta opinión
13 febrero 2012
Dear ‘ainebaby’,
Thank you for your feedback and I am shocked to hear your comments about our receptionist staff, we have an excellent front desk team who our guests find friendly, helpful and approachable so I am surprised at your comments. We are very lucky that on a weekly basis we receive rave reviews about our reception staff so it is regrettable that the level of service we provide was not satisfactory for you during your stay. In relation to your comments about our rooms all our rooms are of a high standard and are modern, spacious and well maintained by our exceptional house keepers. I am surprised to hear your feedback about room 217 as this room is at the opposite end of the building to the kitchen and if you had of raised your concerns with our front desk they would have been more than happy to move you to an alternative room to ensure you had an enjoyable stay.
If you wish to discuss your comments further please do not hesitate to contact me.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Ramada Da Vinci's Hotel
Thank you for your feedback and I am shocked to hear your comments about our receptionist staff, we have an excellent front desk team who our guests find friendly, helpful and approachable so I am surprised at your comments. We are very lucky that on a weekly basis we receive rave reviews about our reception staff so it is regrettable that the level of service we provide was not satisfactory for you during your stay. In relation to your comments about our rooms all our rooms are of a high standard and are modern, spacious and well maintained by our exceptional house keepers. I am surprised to hear your feedback about room 217 as this room is at the opposite end of the building to the kitchen and if you had of raised your concerns with our front desk they would have been more than happy to move you to an alternative room to ensure you had an enjoyable stay.
If you wish to discuss your comments further please do not hesitate to contact me.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Ramada Da Vinci's Hotel
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Maidstone
Crítico
“Da Vincis”
1
persona encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó de negocios
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RDVs, Sales & Marketing Manager en Ramada Da Vinci's Hotel, respondió a esta opinión
10 abril 2012
Dear ‘Harry A’,
Thank you for taking the time to comment on your stay with us, our January offer was extremely popular! Please check out some of our new special offers and we look forward to welcoming you back to the hotel.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager
Thank you for taking the time to comment on your stay with us, our January offer was extremely popular! Please check out some of our new special offers and we look forward to welcoming you back to the hotel.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Derry, Reino Unido
1 opinión
“restaurant review”
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Se alojó el Enero de 2012, viajó con los amigos
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Relación calidad-precio
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Servicio
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¿Ha sido útil esta opinión?
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RDVs, Sales & Marketing Manager en Ramada Da Vinci's Hotel, respondió a esta opinión
13 febrero 2012
Dear ‘MaryS’,
Thank you for taking the time to comment on your dining experience with us, although I am disappointed to hear that you didn’t enjoy your meal. We continually get comments from guests and residents of the hotel that our restaurant food is such good quality and so reasonably priced, it is unfortunate that you didn’t enjoy your dish and our Thai curry would be one of the most popular dishes on our current menu. We are lucky to have such a loyal local cliental coming into the restaurant which is testament to the quality of our food and our level of service, in fact we have customers who eat which us every weekend throughout the year. I hope you will try our restaurant again to allow us to change your opinion of our offering.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager
Thank you for taking the time to comment on your dining experience with us, although I am disappointed to hear that you didn’t enjoy your meal. We continually get comments from guests and residents of the hotel that our restaurant food is such good quality and so reasonably priced, it is unfortunate that you didn’t enjoy your dish and our Thai curry would be one of the most popular dishes on our current menu. We are lucky to have such a loyal local cliental coming into the restaurant which is testament to the quality of our food and our level of service, in fact we have customers who eat which us every weekend throughout the year. I hope you will try our restaurant again to allow us to change your opinion of our offering.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Belfast, Reino Unido
Colaborador
“Good venue pity about the security staff”
1
persona encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó con los amigos
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Relación calidad-precio
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¿Ha sido útil esta opinión?
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RDVs, Sales & Marketing Manager en Ramada Da Vinci's Hotel, respondió a esta opinión
13 febrero 2012
Dear ‘dacoll’,
Thank you for taking the time to give us your feedback, we appreciate all customer feedback from our guests. I am glad to hear you had a nice stay at our hotel but I am disappointed to hear your comments about our door staff, we do hold customer service as a priority at Da Vinci’s Hotel and consistently receive excellent feedback from guests about our staff. I have passed your comments on to our General Manager for his perusal.
We hope to see you back at Da Vinci’s Hotel soon.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Da Vinci’s Hotel
Thank you for taking the time to give us your feedback, we appreciate all customer feedback from our guests. I am glad to hear you had a nice stay at our hotel but I am disappointed to hear your comments about our door staff, we do hold customer service as a priority at Da Vinci’s Hotel and consistently receive excellent feedback from guests about our staff. I have passed your comments on to our General Manager for his perusal.
We hope to see you back at Da Vinci’s Hotel soon.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Da Vinci’s Hotel
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Dublín, Irlanda
Colaborador Sénior
“Good value”
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Se alojó el Enero de 2012, viajó de negocios
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Ver 3 opiniones más de scas07 sobre Derry
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
RDVs, Sales & Marketing Manager at Ramada Da Vinci's Hotel en Ramada Da Vinci's Hotel, respondió a esta opinión
3 febrero 2012
Dear 'scas07',
Thank you for your comments we receive very positive feedback from our other corporate guests so I appreciate you taking the time to review our property. We do work with a local gym to ensure that our guests receive complimentary usage of their facilities but it is unfortunate that these facilities are off site but as you have mentioned not very far away.
We hope to see you again soon.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Da Vinci’s Hotel
Thank you for your comments we receive very positive feedback from our other corporate guests so I appreciate you taking the time to review our property. We do work with a local gym to ensure that our guests receive complimentary usage of their facilities but it is unfortunate that these facilities are off site but as you have mentioned not very far away.
We hope to see you again soon.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Da Vinci’s Hotel
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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