Dear Tracey,
We were extremely disappointed with your review. We do take complaints very seriously, comments such as yours cause me grave concern. however we have to date served over 1500 Xmas meals to very happy customers, however that''s not to say that we wont get more ! As you probably realise most restaurants and hotels at Xmas, have to hire youngsters from uni and colleges, in fact we have to employ about a dozen extra staff at this time of year, still as you say, they were all cheery ! We cannot understand why you were let down by the menu, there are 6 starters, 8 mains and 5 sweets to choose from, followed by coffee and mince pies. We have never ever, even outwith the Festive season, heard anyone say they left hungry. On our Xmas menu we serve a 12oz rib eye steak and a 14oz portion of turkey, most people find these portion sizes more than adequate, perhaps the small samosas let the side down. As for the sauce being served in a paper ramekin, I'm so sorry you found this " absolutely shocking " Please accept my apologies and we hope to see you all again.
Kind regards,
Jeff

We were disappointed to read your comments. The customer sitting next to your table requested a move as one of them has an embarrassing disability. We were very discreet about this, and moved them 2 feet away from you. I can only apologise that this move upset your table. Your complaint re portion size is your personal view. Sometimes it is very awkward to serve a round corner table in the manner you suggest, as agreed by the teachers at our local catering college. We will discuss your comments regarding training, with our in house training manager. We do appreciate comments from our customers, and will strive to change all negative comments into positive ones.