I would like to thank this guest for taking the time to review her stay with us.Feedback, both positive and negative, is always useful.
I'm sure she will be pleased to know that we have a rolling programme of refurbishment over the winter months and the room she was in is top of the list.
I must, however, take issue with the comments on the servicing of her room. It is rather disingenuous to say that the floor was not vacuumed (actually it was!). I would like to point out that this guest was unwell during her stay with us and kept the do not disturb sign on the door until late afternoon most days. I did apologise on the one day we were unable to get into the room and was informed that she was quite happy to stay indoors as she felt unable to go out.
Perhaps for future trips it would be useful to know that most small establishments do not have 24 hour staff and it is courteous to let your hostess know if you intend to be in the room all day, so that arrangements can be made with regard to cleaning the room.

As for the lack of a greasy breakfast - sometimes you just cannot get it right!