We are very disapointed about this review we received about Lorimer House, so we as the owners wanted to tell everyone the whole story.

In the summer 2011 we were contacted and after exchanging various e-mails stating our rules and minimum lenght of stay for Graduation week we confirmed a booking for 2 rooms for the 5 nights for a family of three people from Norway. We did not at any time during the exchange of e-mails feel they could not understand English.
In February 2012 we were contacted by the family again to say they had lost all their e-mails and wanted to confirm their booking checking the dates and rooms booked. We sent them copies of the confirmed booking and our policy again for Graduation but where now told that they only wanted one of the rooms for 2 nights. We explained that this was not an option and offered to either cancel one room or they could have both rooms for the five nights. They confirmed they wanted both rooms for 5 nights.
Three days later we received an e-mail from the daughter of the family who was graduating telling us they only wanted one room for 2 nights and she had given us enough notice to book the room with someone else. We explained again via e-mail our policy for booking rooms for Graduation.
We received and exchanged more e-mails from the daughter some telling us how to run our guest house and what she wanted.
I had copied her father into all e-mails and given that he did not offer anyother view than that of the daughter we then decided that they where not happy with our policy at Lorimer House for Graduation so we informed them in February that we had cancelled their booking with regret. This is the first time in 11 years at Lorimer House we have ever had to do this.

We try to be fair with all our Guests and somtimes no matter how hard we explain our policy or rules we have to make a decision that the Guest does not want to hear. To use the excuse that English was not the first language is very poor. If she thought it would be a problem with a language why did she not call at the Guest House herself or manage the booking from the begining? It was the daughter who was not happy with the booking and it put us in the position that we would have been very awkward with the family so we cancelled the booking in total giving them 4 months to book somewhere else.