The above review has been written by guests who were asked to leave the establishment due to their unacceptable behaviour.

The couple were booked in for a three night stay at our B&B. After their first night, my wife and I went to freshen and replenish their room, as is our daily practice and as recommended by Visit Scotland. The smell of smoke was overwhelming and quickly spread into the hall and stairway.

As proprietors, we have a legal responsibility to ensure that current legislation with respect to No Smoking in guest accommodation is upheld. Failure to do so, can result in us, as owners, being taken to court. No Smoking information is displayed in the rooms informing guests that if ignored, they will be asked to leave immediately.

We had no option but to ask the couple to leave due to the severity of the smell of smoke. However, the review has grossly exaggerated our reaction and behaviour. Under the circumstances, we remained civil. The couple's denial that they were smoking can only be described as ridiculous. To avoid or minimise any unpleasantness we did not ask for any surcharge or payment for the remainder of their reservation despite our awareness that the room was now unfit to let and we would suffer financial loss.

Interestingly, the couple's parting comment was that we should advertise on our website that we do not accept smokers. We told them that we have no problem with guests that smoke and we have never found it necessary to take this course of action before. All that we expect is that smokers respect legislation and leave the premises whenever they wish to smoke.

It is apparent that the couple have scored our establishment to reflect their grievance, despite the situation being brought on by themselves. Our B&B is subject to an annual incognito overnight stay from Visit Scotland to assess our quality standards. Now in our sixth year of business, we have always gained the maximum score for cleanliness and hospitality. For the past two years, we have been graded the very top score for a 4 Star accommodation provider - only one percent off being awarded 5 Star grading. This achievement would not be attained unless cleanliness is immaculate and hospitality is welcoming, helpful and friendly.