Thank you for taking the time to let us know about your dissatisfaction with your recent stay with us, clearly the hotel did not provide you with the same level of comfort or enjoyment that we would like to have done so.

Where you are correct is when you state that the hotel does have smoking bedrooms, ( in addition to the three floors of non smoking rooms), and whenever possible, we will move guests to a room type of their preference, regardless of whatever price they are paying. In your situation, this would not have been offered to you, as there were no other non smoking rooms available, and hence the reason that we always advise guests to book a room of their preference, rather than a standard room.

Your other comments regarding the food that we provide are obviously your own opinion, which we shall naturally give due consideration to, and yes, we do allow facilities for our guests to order in local take-away dishes should they so wish, and as many of our guests are long term stays, we do see them making purchases from the nearby supermarket for a wide variety of products.

I would hope that the next time you stay at the hotel that you will give me a call in advance in order that I can ensure you have a non-smoking room. From our side, I have our sales manager speak with your company with regards to their room type preferences, so hopefully both measures can combine to improve your quality of stay.

Mark Calpin

Thank you for the review of your recent stay with us. It was good to read that you found the hotel to be good value as well as clean, which are things aspects we aim to deliver on at all times.

With regards to having bacon on in addition to the sausages, scrambled egg and beans, we are restricted in which items we provide due to our brand criteria, however, feedback such as your own does form a valuable part of the discussions that are had, so we may be able to change this in the future.

Thanks again for taking the time to get in touch,

Thanks for the review of your stay with us, along with your observations, naturally we shall look to ensure the breakfast area is in tip top condition.

With regards to the WiFi, currently we do provide free WiFi in our public areas, and chargeable Wired connections in our bedrooms, however, I am in discussions about providing WiFi throughout the building by adopting some new technology and comments such as your own do provide valuable guest feedback on the matter.

Regards

Mark