Dear Guest,

I refer to your recent stay at the West County Hotel and to your review which you have kindly posted. Thank you for taking the effort to detail your experiences at the hotel, which we find most useful in helping us to continually refine the offering that we provide.
Thank you for your very kind comments concerning our personnel which is greatly appreciated. I am sorry to learn that you thought the play centre would be open continuously and we will try to ensure that this is clear on our website. Our Klown Around Program was open from April 8th to 16th to coincide with the Holiday Break.
With regard to the Leisure Centre, the only item that was out of service was the Steam Room on April 13, 14th and 15th, which required new elements that were regrettably not available over the weekend.

We are continually redecorating our rooms to ensure that they are presented in the best possible manner and I am pleased to say that we have a significant amount complete in recent months.

I do hope that these matters did not take from your overall enjoyment and that we may have the opportunity to welcome you back to the West County Hotel in the not too distant future.

Once again our thanks to you for providing us with your feedback and our apologies for any disappointment caused.

Sincerely,

Brian Harrington

Dear Guest,

I refer to your recent stay at the West County Hotel and to your review which you have kindly shared. We do appreciate the effort that guests make to share their experiences as it is very useful to us in trying to meet and exceed our guests’ expectations.
Please accept our apologies to you regarding the allocation of a room which clearly had been used for smoking (cling film). We should have spotted that and I assure you that our checks will be more vigilant.

With regard to the Bar area and the rooms we are endeavouring to do as much redecoration as possible and I believe it will become very noticeable in the not too distant future. Occasionally locker doors are sent for repair from our changing rooms but are normally returned in a matter of days. To avoid lockers without doors we have purchased a number of spares to prevent this.

We are delighted to hear that you would return to the West County Hotel and would invite you to contact me directly if you are making such plans.

Once again, please accept our apologies for any disappointment caused, and our thanks to you for bringing the matters to our attention.

Sincerely,

Brian Harrington.

Dear Guest,

I refer to your recent stay at the West County Hotel and to your review which you have kindly shared. We do appreciate the effort that guests make to share their experiences as it is very useful to us in trying to meet and exceed our guests’ expectations.

Please accept our sincere thanks to you for your very kind comments regarding the value offered and the service delivered. We do appreciate greatly such feedback and please be assured that it will be conveyed to all our personnel.

We are delighted to hear that you will be returning to the West County Hotel and we look forward to welcoming you back.

Sincerely,

Brian Harrington.