Dear Sir,

We were very sorry to hear that you had an unpleasant stay with us.
We have reviewed your booking which was made through a third party agent, booking.com. The room that was requested was in fact a Twin room and if you need further confirmation of this we can ask booking.com to furnish you with same.
I have checked with our reservation staff who have assured me they did their best to accommodate you in a Double room but the only one that was available was a smoking room.
We do have a number of parking spaces which are complimentary but are on a first come first served basis, if this option is not available we then offer our guests a reduced rate in the car park used by the Hotel. I have checked with the car park and it was confirmed the rate you paid was €8 not €20. We do show on our website that free parking is subject to availability but our valet is always offered whether paying or not. We really do try and make all our guests as comfortable as possible and try to ensure that they enjoy their stay with us. Your feedback is very important to us and we appreciate you taking the time, we can only assure you that we will work to improve on the issues you have mentioned for the future.

Regards

Sales & Marketing manager