Dear 'JMHGlobetrotter',

Thank you for choosing to stay with us recently.

While we are very grateful to you for having taken the time to post your review following your stay with us, we are disappointed to read some of the comments. Guest experience at The Ardilaun is very important to us and all feedback is very welcomed.

I am sorry that you seem to have experienced a problem with the use of wifi during your stay with us. I can confirm that wifi is available to all guests throughout the hotel and is on a complimentary basis. Our staff are always available when guests require assistance with access to wifi.

The family room which was assigned to you has indeed 3 single beds in it. The double which is in the room is a standard double bed. Unfortunately, we do not have a king size or queen size bed in this room.

Your comments in relation to breakfast dining have specifically been brought to the attention of our kitchen and dining room staff. I would like to sincerely apologise to you for the customer service which you received during breakfast and give you my personal assurance that this is certainly not the norm. Although omelettes do not appear on our menu, we are always happy to provide when we can do so. The reason for this is that they are made to order and when our hotel is busiest time does not always allow for such orders. On the morning in question, the dining room staff member (who is no longer a member of staff here) did not provide you with our usual level of customer service and, again, I sincerely apologise. I can assure you that this would not re-occur.

Should you be so kind as to stay with us again, we would be very happy to welcome you. We hope that you would consider booking with us again should you be in Galway.

Thank you again for booking with us and for your feedback.

Best Regards,
The Ardilaun Team