Dear Reviewer
May I take this opportunity to Thank you for your review?
Upon reading your comments I was surprised to read the comment about no lift as we do our upmost to ensure we inform guests about the lack of lift prior to arrival. However, taking your comments into account I can now confirm that I have also placed the lack of lift information onto the front page of the website as well as the room type page. Rest assure a member of staff is always on hand to assist with luggage.
I was pleased to read that my staff were responsive to requests along with friendly and were able to arranged a bed board for you, please accept my apologies that the bed was not comfortable for you. We review our beds once a year and then beds are changed on a rolling basis.
We now have Wifi booster packs in place to ensure maximum possible signal strength.
With regards to your comment about the wedding taking place, It is hard to know how busy the car park can be from one wedding to another, however there is rarely an issue.
I would like to thank you once again for your comments and apologise for not exceeding your expectations.
We do hope you will consider a further stay with us so that we can have the opportunity to re-instate your confidence in our hotel.

Thank you for your lovely review, and we are glad you had an enjoyable stay with us at the Russell Hotel. We hope that you will visit us again soon.

Kind regards

Liane Bayliss
Sales Manager