As the owner I must apologise and wish to apologise unreservedly for the totally unacceptable remarks you referred to and which inevitably detracted from your otherwise pleasant stay at the Harrow. For the sake of clarity the individual responsible was neither the owner nor the manager but in no circumstances should any member of our staff conduct themselves as you described and again I can only say sorry that a member of our staff expressed such opinions. I must also say that I am also very disappointed indeed to find out that they hold such opinions which both personally and as a matter of business policy we believe to be thoroughly objectionable. Generally our staff are exceptionally well regarded for the friendly hospitality which they offer and this derogation from the norms of acceptable conduct is a matter which will be taken very seriously as is the fact that this instance is contrary to the warm welcome which the Harrow is renowned for presenting.
ALL guests are very welcome at the Harrow full stop. We appreciate and enjoy the opportunity to extend hospitality to all travellers and understand that they are the lifeblood of a country inn and at the Harrow the traditional welcome is the continuation of centuries of hospitality. Please be in no doubt that there will be no repetition of this very disappointing and unprecedented lapse and we look forward to welcoming travellers of every background and persuasion in future.