Thank you for taking the time to write a review following your recent stay with us. I was of course delighted to hear you had such a wonderful stay and enjoyed the firework display that we put on.

I have passed on your comments to Pete who served you behind the bar and to Lynn who invited you to watch the fireworks with us.

I hope we can welcome you back to the hotel at some point in future.

Thank you for taking the time to write your recent review.

I am of course pleased that you have been happy with your stays at the Grand St Leger Hotel and have passed on your comments to the teams working in the kitchen and in housekeeping regarding breakfast and the cleanliness of the rooms.

I hope to welcome you back to the hotel in the near future.

Thank you for taking the time to review your recent stay at the Grand St. Leger,

I am very sorry that we failed to meet your expectations on this occasion and I can assure you that I take all of your points very seriously.

Unfortunately, as the hotel is a Grade II listed buiiding, we have been unable to install lifts in the hotel. I am sorry that we were unable to move you to a room on the first floor on your first night, but as you mention we were fully booked with a party and other residents had already checked into rooms on this floor.

In terms of your comments regarding room 203, I have taken on board your comments, however this room had already been included in the current phase of our refurbishment programme and is due for re-decoration and the damaged carpet you were unhappy with at the time of your stay is also due to be replaced.

I have discussed your comments regarding breakfast with our Head Chef and he has asked me to extend his sincere apologies.

Thank you for singling out Amanda for her excellent customer service, I will of course make sure she is aware of your comments.

If you would like to discuss the matter with me personally please do not hesitate to contact me directly via e-mail at mark@grandstleger.com

Thank you for taking the time to write such a comprehensive and heartfelt review regarding your experience with us. We were of course very pleased to hear how helpful you thought our staff had been during two very significant moments of your life.

Paula was particularly happy to recieve your kind comments, and we of course hope to welcome you back to the Grand St Leger Hotel at some point during the future.