Dear Guest,

We thank you for the time you took to write a message on TripAdvisor. We felt sorry to learn that your experience did not live up to your expectations.

We would like to assure you that we constantly strive to achieve the highest level of service, because we do really care about our clients and are attentive to offer a guest-minded service.

Indeed the classic continental breakfast (hot beverage, juice, bread, pastries) is at 23 € per person and per day which has been served in your room. Any additional order (scrambled eggs, fruit salad…) is charged as a supplement which is clearly explained on the breakfast order form written in french as well as english in each of our room.

We feel sorry that it was not clear for you, as we looked at your invoice we confirm that the bill corresponds to the order of your stay, and that there is therefore no surcharge on our part.

Your remarks will surely help us in providing a pleasant and comfortable stay for our future clients by informing them what is included or not during their stay in case they do not read the informational document of the hotel.

We stay at your disposal should you need to and remain with all our best regards,

Isabelle Dujarrier
Front Office Manager

Dear Guest,

Thank you very much for your kind comment following your recent visit at the Hotel Burdigala.

It was a real pleasure to welcome you and we are thrilled that you enjoyed staying with us.

We are looking forward to the pleasure of welcoming you back and remain at your entire disposal.

Best regards,

Isabelle Dujarrier
Front Office Manager

Dear Sir,

First and foremost we would like to thank you for your time writing a message on Trip Advisor.

The Hotel Burdigala was entirely renovated this summer, not only the rooms and suite but also the bar and restaurant. The designer thought of a sober and elegant atmosphere in the whole hotel. Yours remarks are sensible and smart and we all agreed that some equipments need amelioration ; we actually thinking of some lay out specially in the duplex. The storage will be soon equipped with handles.

The Hotel Burdigala is situated a stone thrown from the city center (5mn by walk) and it is true that driving is a city that you do not know, is not that easy.

Finally, the south west of France is well known for its tempered climate and luckily it rains sometimes. We propose nice umbrellas when the weather is unpredictable.

We do really care about our clients and are attentive to offer a guest–minded service. Your remarks will surely help us in providing a pleasant and comfortable stay.

We stay at your disposal should you need to.

We remain with all our best regards,

Thierry Gaillac

Cher Client,

Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel et sommes ravis d'apprendre que vous avez aimé notre tout nouveau décor.

Nous ne manquerons pas de faire partager votre satisfaction à toute notre équipe. Merci de l’avoir recommandé.

Dans l’attente de vous accueillir prochainement à l’Hôtel Burdigala.

Cordialement,

Isabelle Dujarrier
Directrice de l’Hébergement