Dear Sir,

We are absolutely amazed to read this comment and sorry to hear that you did not enjoy your stay with us.
After some verifications with our employees, I would like to give you the following details :
It appears that you arrived at the hotel at around 2.00 am. You had a reserved parking place, but you refused to take it, so, effectively, you parked your car in an inappropriate place.
We are not used to be rude and to refuse a guest request, we always try to do our best for our guests. That is why, again, we are very surprised.
The whole reception team was at your entire disposal during your stay, day and night, and they were also very sorry to read this.
Concerning the Internet access, please note that it is an healthy bias to avoid waves in the room. That is why the wireless is available in the lobby, and the cable connection in the rooms.
We do apologize for the matter with the extra bed, this was a triple room, the last one available when you made your reservation, the same day. We should have, effectively, removed it.
We are pleased to inform you that after reading your usefull comment, we will shortly find a lighter solution for the quilts.
The concept of our Spa is to be private and intimate. The massage table is used in many thalassotherapies for its therapeutic qualities. You are also free to choose safely the power of the massage. This machine is much more reliable than a person who might hurt you for, at least, 45 euros for 30 minutes. Obviously, you did not use the whole space with the jacuzzi, and the sauna....
Finally, concerning your comment about the shower, we understand your position and will shortly find a solution to resolve this issue.
We would have preferred to meet you at your check-out (when you told us that you enjoyed your stay), instead of reading this comment on a website that is consulted by many travelers, who will be wrongly influenced.

With our best regards,

Lore Boccanfuso