Dear Guest,

We were sorry to learn of your concerns with your recent stay and we would like to apologize for the disappointment you have expressed.

We were sorry to learn of your concerns with the state and the comfort of your room. We would like to apologize for all the inconveniences. Indeed, it is only through constructive criticism from our valuable guests that whenever shortfalls occur, immediate action can be taken to improve set standards and rectify shortcomings. You have my assurances that all your comments will be taken into consideration in order to improve the quality of our service and the comfort of our guests.

We were most concerned to read your comments regarding the ongoing maintenance works and we would like to apologize for the inconveniences this may have caused. We have during the winter period made many renovation works and particularly in our Restaurant La Frégate. Unfortunately, we were held up by bad weather conditions which obliged us to reorganize our Restaurants and beach offers. We are happy to inform you that all our works will be completed by the end of the month and we would be pleased to welcome our guests in our Restaurant overlooking the Lerins Islands and the Cap d’Antibes by the beginning of May.

We thank you for your support
Best regards.

Dear Guest,
We thank you for your comments upon our hotel.
We attach a lot of importance to your remarks as it is with this information that we are able to recognize and improve the critical points of our organization. It is only through constructive criticism from our valuable guests that whenever shortfalls occur, immediate action can be taken to improve set standards and rectify shortcomings.
Please be assured that all your comments will be taken into consideration in order to improve the quality of our service and the comfort of our guests.
One a more positive note, we are pleased to note that your enjoyed your stay with us. Your kind comments are a great encouragment for our team to continously strive for great guest service.
In closing, may we thank you, once again, for taking the time to write. We are grateful for your support and do hope that we may have the pleasure of your company in the near future.
Best regards.