Dear Alyona B,

thank you for your Feedback. We are sorry that you did not enjoy your stay at The Rilano Hotel Hamburg.

Most of our guests are impressed by the great view on the elb, they really like it .

Regarding your GPS: It is not the hotel´s responsibility that your GPS did not work properly. The Rilano Hotel Hamburg is not placed in the city center of Munich but by using public transportation the city of Hamburg can be reached easily. When you go by car there are maybe traffic jams but not all bridges are under reconstruction. Also there are not too many bridges when you drive to Hamburg city and The Rilano Hotel Hamburg is not able to influence any reconstruction works in Hamburg.

Regarding our breakfast: You are right, every day we serve the same breakfast buffet with a wide range of different breakfast items which is very important for our Rilano Standards. Guests who visit us on a regular base expect every day the same breakfast buffet - this is one of our Rilano Standards. The wide range allows to select everytime a different breakfast.

We are sorry that The Rilano Hotel Hamburg was not what you expected. However we would be happy to welcoming you in one of our Rilano Hotels & Resorts in the near future.

Best wishes,

Your Rilano Hotels&Resorts Team!

Dear BritneyNorthGermany,

thank you so much for your positive feedback. Great to hear, that you enjoyed your stay at The Rilano Hotel Hamburg.

Most of our guests are impressed by the location of the hotel. The wonderful view and going by ferry to Hamburg is really very special.

We are looking forward to welcoming you very soon again at The Rilano Hotel Hamburg or maybe at one of our other Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team!

Dear Oscarik,

thank you for your positive feedback.

We are looking forward to welcoming you very soon in one of our Rilano Hotels & Resorts.

Kind Regards,

Your Rilano Hotels & Resorts Team!