Dear Christian,

Thank you very much for your review and for taking the time to share your experience about your recent stay at the Hilton Frankfurt with us and other travellers.

It is with great concern to learn about you being dissatisfied with our value for price paid. At this stage we would like to apologize for any inconvenience this may have caused.

We would like to take the liberty to inform you that we also offer rate options that includes breakfast or even the use of Internet. Please feel free to ask our team when doing your next reservation with us we are delighted to assist you further. We trust we can find the right arrangement fitting your preferences.

In the meantime we remain at

with kind regards,

Annika Schmidt

Hilton Frankfurt
Executive Secretary

Dear Traveller,

Thank you very much for staying with us recently and for taking the time to share your experience with us and other travellers.
We truly appreciate your overall very well feedback. It is great to read that you enjoyed your stay. We hope our team you mentioned with most kind words was able to make up for the cold atmosphere you described.

We also noticed your summary about the insufficient service during breakfast. Please accept our apologies for any inconvenience caused. The lack of service you are referring to does for sure not reflect our high hospitality standards or the service which is usually provided in our restaurant.
This issue is very concerning to us and we would like to assure that we have investigated internally in order to prevent such an incident from re-occurring.

Despite this experience we hope to welcome you back soon at the Hilton Frankfurt.
Should you require any assistance with regards to your future travel plans in Frankfurt, please feel free to contact our Guest Relations Team who is happy to assist.

With kind regards,

Annika Schmidt

Executive Secretary
Hilton Frankfurt

Dear Traveller,

Thank you very much for your precise review mentioning your personal highlights from your recent stay at the Hilton Frankfurt.
It is great to read that you were overall satisfied and would stay again with us.

However, it is with great concern though to learn that you even had a lowlight which is our lobby. Though it is often mentioned as a highlight due to the architecture of the 45 meter high atrium, we respect that the atmosphere is perceived individually by every guest, staff and visitor.

We appreciate your open feedback and look forward to welcome you back soon. In the
meantime we remain at your entire disposal.

With kind regards,

Annika Schmidt

Hilton Frankfurt
Executive Office

Dear Traveller,

Thank you very much for sharing your experience during your stay at the Hilton Frankfurt with us and other guests on tripadvisor.com. Your positive feedback is very much appreciated.
However, we sincerely regret that the pricing of our breakfast choices did not find your approval. Our breakfast buffet offers an excellent choice of various freshly prepared products and it is a shame you missed this start in your day.

For your next travel plans to Frankfurt, please feel free to involve our Guest Relations Team. We would be pleased to find alternate options, such as booking a bed & breakfast package or booking a room on the Executive Floor where a continental breakfast choice is included.

We look forward to welcome you back at the Hilton Frankfurt sometime in the near future and remain at your entire disposal.
With kind regards,

Annika Schmidt

Executive Office
Hilton Frankfurt