Dear guest,
We would like to thank you for choosing us during your recent visit to the city. We appreciate the time that you took to post your comments.
We are sorry our rooms did not fulfill your expectations. We have talked with the responsible receptionist on your arrival day and as you know we offered you a suite room for free even though you have booked a romantic package in a standard room, but you finally decided to change to another hotel. Unluckily, we had to charge you the first night due to cancellation policies. You can read all this information in your booking confirmation.
Referring to the cot, we are sorry for making you wait. We always recommend our clients to write down on your reservation this kind of requests so we have it already prepared at your arrival
We are surprised about your cleanliness complaint due to we always try to offer our customers the best cleaning service. However, we have talked to the responsible person and taken the necessary measures
We always recommend our clients to be careful with their personal stuff on the street due to thieves, but never not to go out of the Hotel because Barcelona it’s a save city.
Once more, we are sorry our hotel did not fulfill your expectations.