Dear Madam,

I would like to thank you for taking the time to post your review on Granados 83. I am pleased to see that your stay has been enjoyable and relaxing, and that you have felt very welcomed and looked after by our team, this is our aim!

I totally understand your point in having our antiquities within reach of our guests, even for the youngest ones, although this is the way we understand art and history in all our collection of hotels and a very important added value to our rooms and properties. Every hotel in the Derby Hotels Collection, has its own antiquities/art collection exhibited in all the rooms and public areas. In Granados 83, the astonishing Indhu buddhist culture collection of antiquities has been brought from India, Cambodia and Thailand.

I take good note on your comment on providing an iron, although as a security measure, we removed it from the rooms only few years ago. Our housekeeping department runs from early morning till late so we can provide the ironing service at any time during the day and late afternoon.

Thanks again for your valuable comments, it helps us improving constantly our service and give an objective description of our Hotel to our future guests that read it.

Please feel free to contact me direct to organise your next stay with us, I will be pleased to welcome you personally.

Kind regards,

Greg Behn

Dear Guest,

thank you very much for your comments on Granados 83. I am glad you had a wonderful time in Barcelona and that you enjoyed our property.

Please, do not hesitate in contacting me direct to organise your or your friends next stay at Granados 83, i will be delighted to welcome you or your friends in person.

I take this opportunity to wish you and all the tripadvisor community a Happy New Year 2011 from Granados 83!!!!!

Kind regards,

Greg Behn

Dear Guest,

thank you very much for your comments.

I am really sorry to see that your overall experience at Granados 83 has been disappointing but I wish we had a chance to find a solution while you were staying with us. A complaint is a gift for us, and I am sure that if you had complained that you were not happy with your room, we would have found another one that you would have enjoyed.

All the team in granados 83 is 100% customer satisfaction focused, and our only duty is to make you enjoy every detail on your stay.

As you mention, being now in slow time we take the opportunity to do general refurbishment in all the rooms of the hotel and of course have them freshly painted, I am terribly sorry to read that your room was not well maintained. Although I have to insist that if you anytime are not happy with the service or any aspect of the Hotel, I will be personally at your disposal to seek a solution.

I really hope that this will not deter you from coming back to Granados 83, and I reamain at your disposal to organise your next stay with us and have the chance to welcome you in person.

I take this opportunity to wish you and all the tripadvisor community a happy new year from Barcelona!!!!

sincerely yours,

Greg Behn