Dear Sir,
I do not usually reply to reviews, however I feel in this case I have to make an exception, just to set the record straight.

First and foremost, we didn't receive the smallest complain during the four days of your stay, about anything, not by anyone of the 40 people of your party, nor by yourself.
If you were not satisfied with the rooms, I suggest you could have told us while here, giving us the chance to check the problem with you and solve it in the most satisfying way for both.

The restaurant Manager confirms that no food has been sent back to the kitchen and, again, no complain was made.

As for the staff being rude an uncooperative, sorry but I have to strongly disagree, on the contrary, we all did our best, given the situation.

We helped you plan you daily activities, put a private meeting room to your use ( for free) for your group to have Mass in quietly, away from the hotel's crowd. We tried to assist you when one of your group got lost for a couple of hours, if to no avail, because you'd rather contact your Embassy ( which confirmed what we suggested, by the way).
We tried to answer your questions and I say "tried" because you often walked away cutting us mid-sentence or hanging up the phone on our faces.

Overall, we were under the impression that this was your first time as a group leader if not even your first time travelling abroad.
This is all well and understandable, we are used to different kind of travellers and different way of travelling, we are used to panicky people, unexperienced and abusive ones even. It's part of our job to deal with this, but I feel that, for the sake of the hard work we all put into this establishment, it is just fair to show the other side of the medal.