Dear Sir,

I'm sorry to reply with so much delay. Your review is escaped to my view and only now I realized of it.
First of all let me express my thanks for your kind words on our property, which we are proud of working in.
I'll try to reply to your points:

1." Air conditioning obscured by the courtain of the window"
Unfortunately probably you didn't realized that back to the last courtain there is one shorter and darker, which is to permit to let main courtain open, while the window is darkened. For certain we should have shown to you, and I apologize for this missed information.

2. The "period" pieces you talk about are antiques and original, and in order to preserve them and to avoid an excessive maintenance operation that would have denatured their originality, we have maintained them so. Be a matter itself of antiques furnitures we expect from the hosts the due attention in their use. However if some door fell from its center, I'm certain that if reception staff had been informed, they will have made so that it was repaired.

3. "The lighting in the room is poor, making the room quite dark"
Being a Castle of the X century, we lend attention not to exceed with the lighting system that could forge of the aspect. However in the points where it is more necessary, like the writing desk, or the bathroom, the light is adequately oriented, to the aim not to give uneasiness to whom wants to read, to write, or to makeup him/herselves

4. "The bathroom was tiny, and not representative of a top flight hotel"
Room 214 is one of the biggest room of the Castle, and the bathroom is a standard size, where you find a bathtub (not shower), bidet and a big sink. I understand that the desired size of bathroom is a personal question, but you can say all but that batroom is "tiny". Obviously we have rooms with bigger bathrooms (two of them have also a whirlpool bathtub) but we have 23 "unique" rooms.

As I wrote at the beginning, the Castle is a X century building, and there's not any room equal to other, and obviously the taste and experience is absolutely personal. Thereby we understand that somebody cannot enjoy all of them.
Anyway, before and while booking, all our staff is at disposal to answer and to solve any doubt, also sending extra pictures, if requested. Our policy is to assign the right room to every guest.
Sometime, for the truth rather very rarely, we can make a mistake, but all the time any of our guests requires a different accomodation we do our best to satisfy him.
Be certain that after your review we will pay still more attention.

Luca Villivà
Front Office Manager