Thank you for your review, it is a pleasure to hear that you found your stay enjoyable and great, we hope to have you again.

Best regards

Alessandro

Rivabella Hotels

Dear Madam,

Since a few days our hotel decided to make some important changes in management and structural relationships with the public. For this reason I'm going to respond to your message only now.

When You have stayed in our hotel there might have been some unpleasant contingencies that can be attributed mostly to the management rather than the hotel itself.

Because of that, there was a mistake in the booking, that's why your booking (room with sea view) had been erroneously changed with a room (nr. 318) that shouldn't have been rented as it was under maintenance.

We take all the responsibilities as, unlike now, we can no longer permit to rent rooms that do not reach the highest standards.

I agree on all your statements about the room, and I, as hotel's owner, was not there due to some family problems and didn't know about this mistake. Worse still is that this room was just given to a person who had already booked.
I think that the receptionist had made a mistake of overbooking and, finding no other solution since the area is completely full in peak season, has decided however to give the room.

I want to thank You personally for your opinion because by the photos You published You helped us to raise our standards, for example by changing the soap dispenser (even if it's clear that if someone removes it there are those brown signs inside left by the liquid soap in the inner plastic part of the dispenser).

The shower you have photographed, as I said should have been repaired, and that's why the room was under maintenance, as indeed the damaged toilet cover and the bed covers.

I do not agree with what You wrote about the reception. The reception area is well furnished, as You can see in the photos on our website and on Tripadvisor, there are no signs or scuffs as You said.
Obviously one can or can't like the style of the forniture, but saying that it is dated back to the 80's is false and not very nice and personally offends the myself and the structure.
What You have found here is what You have seen in the photos before doing your booking, and I invite any visitor to see that they are accurate and conform to reality.

We are pleased to invite You again at our expense to let You see the changes and to spend some nice time here in our beautiful Rome.

My kindest regards.

Antonino Buda