Dear guest
I remember your staying on 25 january 2012 in our hotel. Two double rooms.

I’m sorry that he was not satisfied with the night spent at our hotel. The satisfaction of our customers is our main commitment.

After a check done with the reception I wish however to point out that when he arrived the two alternative rooms were proposed you: the one he choose for a cheapest price which is smaller and placed in the inside part of the building, and a room larger and with a better exposure .

Concerning the heat in the room you found, perhaps because the cold temperature of those days, rooms were set at the high temperatures in order to keep the room warm at the arrival of the customer.Through self-control in the room or contacting the reception the problem could be solved. Checking carried out the air conditioning worked properly.
As for the noise you heard then we can think that on your same room floor some children a bit 'more talkative were...

I’m glad you appreciated the cleanliness and hotel services, although his judgment at the end is still negative... I'd be able to change her mind if possible during his next visit to Genoa .... call me, I am waiting! My best regards
Andrea Quattrone