Dear Guest,

Thank you very much for sharing your experience on Trip Advisor.
We are very happy to read your nice words about Palazzo Segreti, our staff and our services .
It has been a great pleasure for us to host you during your stay in Milan.
We'll be delighted to serve you again for your future stay in Milan.

Warmest Regards,

Francesco Tollis

Dear Guest,

Thank you for your review on Trip Advisor.
We apologize for any inconvenience that you had during your stay, unfortunately happens sometimes to have unexpected malfunctions.
The concept of Palazzo Segreti is based on design, which is a very subjective and personal, without neglecting the comfort and functionality of the rooms and common areas.
We are very sorry that the room in which you were have not been to your liking.
Thank you for your opinion that will help us to grow even more and do better.
We hope to see you again and we hope that you will give us the opportunity to your next stay, to show the other wonderful rooms of Palazzo Segreti.

Warmest Regards,

Francesco Tollis

Thank you for writing your own review regarding our hotel, and for all that was "highs" we are very happy to find your approval.
I'm so sorry for what was wrong with your stay. The lights are a plus for this propriety (soft, not strong), the hotel has made advertising of ​​this feature clearly.
The entrance is not the classic one of a hotel but something special to make it recognizable and photographed in all communications.
It's a hotel located near the Via Dante, in a small street, and the number of the rooms not justify the size of an entrance different than his. But I can understand if you compare to the international hotels (we are in Italy... smaller than other place around the world... ) Palazzo Segreti is a right answer for who are looking for something like that.
As regarding the breakfast is the strong point reported by many customers, the buffet is the bare minimum but the cuisine offers many delights on the season (such as salted pork and figs) or hot dishes.
Of course all you wrote will used by us to improve our services, to know better what our client are looking for, and we will be very happy to see again you in our hotel in order to give us your second impression.

Dear Emma,
we are very happy for what you wrote regarding the Palazzo Segreti. This is what the owner tries to give all guests: "the best service".
We will wait for your next stay here!