- Hotel Sheraton Diana Majestic
- Sheraton Milan
- Milan Sheraton
Sheraton Diana Majestic Hotel opiniones
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Opiniones: Sheraton Diana Majestic Hotel
Viale Piave, 42, 20129 Milán, Italia
Fotos profesionales
Lugano, Suiza
Crítico
“Terrible - don't go”
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Se alojó el Diciembre de 2011, viajó con la familia
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Relación calidad-precio
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Habitaciones
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Starwood Milan, General Manager en Sheraton Diana Majestic Hotel, respondió a esta opinión
13 febrero 2012
Thank you for taking the time to write the review about the Sheraton Diana Majestic in Milan. We were sorry to learn of your concerns on your recent stay and would like to offer our sincere apologies for the disappointment you have expressed.
We have had a problem in our heating system at the beginning of the year together the uncommon cold in Milan, which has been further enhanced by missing follow up by the Hotel on your complaints. Also we have noted your comments regarding the quality of food in our Restaurant, forwarding your remarks to our Director of Food & Beverage in order to give that area immediate attention. In addition, our Executive Chef is currently conducting additional trainings to our cooks in order to better the quality and presentation of the offer. We would very much welcome the opportunity to regain your confidence in our services, and we will be glad to welcome you back in a special way next time you stay at Sheraton Diana Majestic in the future.
Sincerely,
Sheraton Diana Majestic Customer Service
We have had a problem in our heating system at the beginning of the year together the uncommon cold in Milan, which has been further enhanced by missing follow up by the Hotel on your complaints. Also we have noted your comments regarding the quality of food in our Restaurant, forwarding your remarks to our Director of Food & Beverage in order to give that area immediate attention. In addition, our Executive Chef is currently conducting additional trainings to our cooks in order to better the quality and presentation of the offer. We would very much welcome the opportunity to regain your confidence in our services, and we will be glad to welcome you back in a special way next time you stay at Sheraton Diana Majestic in the future.
Sincerely,
Sheraton Diana Majestic Customer Service
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Warszawa
Gran Crítico
“Hotel with Majestic lobby bar and patio garden”
Consejo sobre las habitaciones: If tere are any ask for renovated rooms - I recomend executive rooms on 4th floor
Ver más recomendaciones relativas a las habitaciones
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Se alojó el Marzo de 2011, viajó de negocios
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Ver 6 opiniones más de ksiazemati sobre Milán
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SWMilan, General Manager en Sheraton Diana Majestic Hotel, respondió a esta opinión
17 enero 2012
Dear K,
Thank you so much for your detail and great feedback! We really appreciated.
Our customer service and our historic building and off course our famous aperitivo is our differentiation, and we couldn’t be happier to read that your had experienced all, express service, appreciation for our style and our garden for aperitivo.
We would like to inform you that in December we just have renovated part of our 3rd floor, still with antique furniture but with a modern touch. As of today, all our rooms have ipod deck.
As you mention, we have a gym, but for logistic and space problems the pool still a project for the future. Hopefully very soon!
In name of our complete team, we would like to thank you, for your sincere and kind review!
Thank you for choosing Sheraton Diana Majestic!
Best Regards,
Thank you so much for your detail and great feedback! We really appreciated.
Our customer service and our historic building and off course our famous aperitivo is our differentiation, and we couldn’t be happier to read that your had experienced all, express service, appreciation for our style and our garden for aperitivo.
We would like to inform you that in December we just have renovated part of our 3rd floor, still with antique furniture but with a modern touch. As of today, all our rooms have ipod deck.
As you mention, we have a gym, but for logistic and space problems the pool still a project for the future. Hopefully very soon!
In name of our complete team, we would like to thank you, for your sincere and kind review!
Thank you for choosing Sheraton Diana Majestic!
Best Regards,
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Santa Rosa, CA
Crítico Sénior
“Big City Hotel - Service makes up for Premises”
1
persona encontraron esta opinión útil.
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Se alojó el Diciembre de 2011, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SWMilan, General Manager en Sheraton Diana Majestic Hotel, respondió a esta opinión
17 enero 2012
Dear M,
Thank you for choosing the Sheraton Diana Majestic for your first visit to the fascinating city of Milan and for taking the time to give us your feedback: your opinion is very important to us.
Sorry to hear about the room was a little small for you. Our deluxe rooms are bigger with a very nice view over our lovely garden and the Junior Suites are newly renovated as well our third floor. Next time we suggest booking one of those to give us the opportunity to show you all types of rooms.
The bar staff will be happy to hear about the “best Irish coffee. We appreciated your comment. We are trying to do our best to satisfy our guest in terms of quality of food & service.
Milan is a great city to discover by foot and our location make it very easy, we are glad that you took advantage of this.
Wishing you a great 2012 and looking forward to welcome you back!
Best Regards,
Thank you for choosing the Sheraton Diana Majestic for your first visit to the fascinating city of Milan and for taking the time to give us your feedback: your opinion is very important to us.
Sorry to hear about the room was a little small for you. Our deluxe rooms are bigger with a very nice view over our lovely garden and the Junior Suites are newly renovated as well our third floor. Next time we suggest booking one of those to give us the opportunity to show you all types of rooms.
The bar staff will be happy to hear about the “best Irish coffee. We appreciated your comment. We are trying to do our best to satisfy our guest in terms of quality of food & service.
Milan is a great city to discover by foot and our location make it very easy, we are glad that you took advantage of this.
Wishing you a great 2012 and looking forward to welcome you back!
Best Regards,
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Bombay, India
2 opiniones
“great hotel”
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Se alojó el Octubre de 2011, viajó con los amigos
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SWMilan, General Manager en Sheraton Diana Majestic Hotel, respondió a esta opinión
15 diciembre 2011
Dear busybee2775,
Thank you for your wonderful review. We were delighted to hear that you had a pleasant stay with us and that you appreciated our staff who works exceptionally hard to make every guest feel special.
From all our team, we wish you lovely Holidays!
Thank you so much for staying with us, we hope to see you in the near future.
Best Regards,
Thank you for your wonderful review. We were delighted to hear that you had a pleasant stay with us and that you appreciated our staff who works exceptionally hard to make every guest feel special.
From all our team, we wish you lovely Holidays!
Thank you so much for staying with us, we hope to see you in the near future.
Best Regards,
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Brooklyn, Nueva York
Crítico Sénior
“good hotel”
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Se alojó el Diciembre de 2011, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SWMilan, General Manager en Sheraton Diana Majestic Hotel, respondió a esta opinión
15 diciembre 2011
Dear Meeta 23,
Thank you very much for sharing your experience of our property with Trip Advisor readers.
We are glad that you liked our lounge and bar and our location in the city, sorry to heard about the inconveniencies that your experienced about the iron and coffee maker, all this is for a safety reasons. We hope you understand.
Wishing you great holidays and looking forward to welcoming you in 2012!
Best Regards
Thank you very much for sharing your experience of our property with Trip Advisor readers.
We are glad that you liked our lounge and bar and our location in the city, sorry to heard about the inconveniencies that your experienced about the iron and coffee maker, all this is for a safety reasons. We hope you understand.
Wishing you great holidays and looking forward to welcoming you in 2012!
Best Regards
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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