Dear Guest,

we regret to read your bad note concerning our Hotel.
We Knew what is happened during your stay – Group Orion Reisen from 03/05 to 05/05 2012

The travel agency booked for you a “student treatment and rate” the contract including:
• Group check –in, we were waiting your rooming list, at least 24h before the arrival, you arrived in hotel without any indication about people and room. This event took time at the check-in operation. We try to solve this problem, giving you all the keys, but unfortunately this operation seemed to you not professional.
• The rate negotiated not included unfortunately internet connection for student groups.
• The continental breakfast for student, negotiated with the agency included: bread, butter, croissants, jam, hot and cold drinks . The Hotel standard’s breakfast included a rich buffet with choice of hot and cold drinks, different croissants, breads, “focaccia”, ham, butter, cheeses, fresh apples, fruit salad, jam, honey, eggs, biscuits, home made cakes, yogurt.

We are so sorry to appeared to you so rude and unprofessional.
In the mission of our hotel’s management one of the first thing is the customer satisfaction as a lot of different note from other guest can confirm.

We are pleased to give to you a special discount of 30% from our best available rate during this summer (june –july and august), in your next stay in Torino.
Please give us another chance to let you happy to stay with us.
Best regards
Francesca Bogliaccino

Thank you very much for your note

We really appreciate guests that understand our job.

We hope to see you again

best regards
Hotel President staff