Dear Guest,
Thank you for taking the time to share your experience at Pousada da Horta.
We inform that 20 rooms of the Pousada have sea view, but not the 8 standard rooms, and we have informed the respective department of your feedback on the rate of the Pousada.
We are sorry for not having met your expectations with the Restaurant service and we appreciate your nice comments on the front desk staff performance.
We are glad you have been able to enjoy the view to Pico island and we hope to welcome you again at Pousadas de Portugal,
Kind Regards

Dear Guest,
We appreciate the time you have taken to write this review and apologize for not being able to meet your expectations.
Pousadas are not considered by the same ratings as hotels. Moreover, Pousadas are all different from each other and they all have a particular ambiance.
Thank you for valuing the view, the balcony, the architecture and especially, the staff. The view to the Pico Island and the famous Marina is really magnificent.
Your feedback on the room light and size, on the variety of the breakfast buffet, on the towels and on the prices is appreciated and we'll seriously consider it, in order to improve.
Some Pousadas do maintain old fashioned room keys because we believe special details make a distinctive stay.
Due to the complexity of restoring historical places, some characteristics from the original property can be hard to be completely modified.
We are sorry for the time waiting at the reception but we do know every member of the staff works very hard to provide the best service possible.
We hope to welcome you again at Pousadas de Portugal in a future opportunity,
Kind Regards