Dear irishgirl85, and other readers,
be assured that the Hotel Amadeus staff has done its upmost best to comfort all needs and desires. A statement for further explaination needs to be done: the Amadeus laundry is done by a outsourced company - which washes, delivers and charges on it´s own - the hotel does not benefit from any money charged for laundry services - it is not in the Hotels interest at all to have guests pay to much, as there is no profit at all! Explainations for all laundry charges have been given, and in order to compensate for the guests unpleasant experience due to a misunderstanding the Hotels Management was willing to reduce the room rate. Guests have saved EUR 150,- at the hotels invoice. The Hotels General Manager herselfe took action to solve problems and comfort the guests - taking the time needed to solve all problems at the day of check out. In addition to that a written apology followed.

Once again - the Amadeus took actions to solve quality problems with the laundry services (although there have never been complains like this bevore), and payed the maximum possible attention to the guests complaint.

Please note that at the time of check out the problem was confirmed as solved. Guests saved a lot of money, have been comforted, received an apology and have been farewelled in the politest possible manner.