Dear Peter!

First of all thank you that you decided to stay in a our bed&breakfast. I take your critical comments very seriously and would like to clarify a few things to all our future guests and mainly to all the readers of this review.

I do remember very well that the days that you were at our place, - and I apologize sincerely, that I did not spend enough time with you in answering questions or making recommendations. This was clearly not ok from me but for my excuse I have to say that it was simply some of these days were you just don't know what to do first and you run from morning to evening and still don't finish. I think everybody goes through this sometimes and I really regret that as a result you felt "neglected".

I did greet you in the morning though, that is for sure, and you could have said something then. And here is what I don't understand, - why not say something right away? Why is tripadvisor being used afterwards in order to let out all the frustration? You did not give me any chance to fix things. Even the room, if you were not happy we could have moved you. But without knowing there is nothing I can do. This is quite an unfair practice and I do not like this about tripadvisor.

This is a bed&breakfast and I would like to stress that this is a family run small individual place. We do not have a concierge, a 24 h front desk, a bar, etc.. Our rooms are all different, one smaller but has a balcony, one in the basement, all different designs and interior. And that's what makes this place charming.

Our guests enjoy sitting on the big table with people they just met from different places of this world and exchange their experiences. Handing over plates to one another has never been a problem here. Is it more enjoyable to queue and fight with 100 other people over a huge buffet packed with jams in tiny plastic containers manufactured in huge factories and pre made scrambleded egg that is just being poured out of huge jars into chafing dishes?

Our breakfast items are home made and made to order and we avoid any unnecessary waste. We always aks our guests if they would like more coffee/tea. It is hard for me to believe that in your case we made an exception. It must have been a misunderstanding.

And: we do take credit cards. You just have to ask....

You did not have a great time here, and I am truly sorry. Please contact me, maybe there is still something I can do about it.

All the best,

Eva